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I can't download image from Adobe Stock.

Community Beginner ,
Oct 23, 2023 Oct 23, 2023

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I can't download image from Adobe Stock.

Bug Unresolved
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correct answers 1 Correct answer

Adobe Employee , Oct 26, 2023 Oct 26, 2023

This problem is fixed. Users in TW should be able to proceed as normal now. Thanks everyone for your patience. 

EB

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6 Comments
Community Expert ,
Oct 23, 2023 Oct 23, 2023

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What is the error message? Did you try with a different browser? Did you try changing the network? 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 23, 2023 Oct 23, 2023

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Me too, from yesterday...

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Community Expert ,
Oct 24, 2023 Oct 24, 2023

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I just tried, it worked well. So try the same remedies as asked here: https://community.adobe.com/t5/stock-bugs/i-can-t-download-image-from-adobe-stock/idc-p/14180622#M82...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 24, 2023 Oct 24, 2023

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Select other countries and then download, it will solve the problem

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Adobe Employee ,
Oct 25, 2023 Oct 25, 2023

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Really sorry that you are experiening this issue. There is an issue with Taiwan users that we are tring to fix. Meantime, please switch to HK or English by clicking "Change Region" at bottom of the website. 

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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This problem is fixed. Users in TW should be able to proceed as normal now. Thanks everyone for your patience. 

EB

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