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Images appear several times in CC libraries

Community Beginner ,
Nov 30, 2023 Nov 30, 2023

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We have a shared library of bought images in our team plan. Lately the images will appear several times in the library, and sometimes the unlisenced images still stay there after purchase. The software used doesn't make difference, the same situation appears in whole team in all used softwares. 

Can this bug please be fixed?

 

Näyttökuva 2023-12-1 kello 7.48.04.png

Bug Unresolved
TOPICS
Libraries , License History

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12 Comments
Community Expert ,
Dec 01, 2023 Dec 01, 2023

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Maybe @Bibilelo is interested in this.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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Same here : 

This month I gave 2 training sessions on the usage of CC Libraries (one dedicated to Illustrator news, one to CC News)

I had a few trainees that I would share a CC lib with, they all get edit rights to populate the lib, they are all in front of me and their CC lib panel is open.

Once I showed them how to look for an Adobe Stock image directly from their app (whether Ai, Id or Ps), the downloaded picture would duplicate and appear in multiple instances (one for each attendee).

 

It, of course, gets scary on a larger attendees group, but I don't think I have a screen grab of that.

 

And it is complicate for me, as a freelancer, to replicate this situation out of the training sessions. Once done, I still can delete the incriminated images, although, different issue, they don't dsplay any thumbnail in the "recently deleted" part of CC assets.

 

I already logged it as a bug in the CC services forum.

 

BR CCLibs shared +Stock search.png

Capture d’écran 2023-12-05 à 02.14.06.png

  

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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@Franck Payen,

 

Interesting. When you share that with 20 people, does the asset get duplicated or x20? Does this happen also with non stock assets?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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@Abambo for us some images showing twice sometimes has been normal, but nowdays 5 seems maximum and most of the assets seem to appear triple. Our lisence has 7 users, so it doesn't go hand-in-hand with amount of users. 

 

We don't share other assets than stock images via CC, so I don't know what happens with them.

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Explorer ,
Dec 12, 2023 Dec 12, 2023

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Each stock item downloads two or three instances of the same file.  This started right after the issue of not downloading at all was corrected.

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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There are reports out, that this happens with shared libraries. So the question is: are the libraries shared?

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Dec 13, 2023 Dec 13, 2023

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NOT shared.

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New Here ,
Dec 21, 2023 Dec 21, 2023

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Hello,

In the company after a user pick a picture from Stock, the picture appears in duplicate in the user library.

Instead of removing the picture from the user library (by hand) is there a way to avoid the duplicate in the first place?

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Community Expert ,
Dec 21, 2023 Dec 21, 2023

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It looks that this is currently a bug. Multiple users have reported that, and Adobe investigates the causes.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 21, 2023 Dec 21, 2023

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As stated in my first post, yes, the library is shared. 

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Community Expert ,
Dec 21, 2023 Dec 21, 2023

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@piaaho ,

 

I just merged several bug reports into one. I would expect that someone at Adobe will soon look into this, at least confirm that they look into this. @EvilBug1 

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Dec 21, 2023 Dec 21, 2023

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LATEST

Somebody is paying attention, I dowloaded a couple of items yesterday and received only one of each!

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