My files have disappeared and my library shows empty

[helene_5725]

Hi, my library suddenly shows as empty. All of my previously downloaded files are gone, as if I've never downloaded anything. Adobe shows me options to upgrade, but I already have a paid account. What happened to my files?

[Abambo]

Do you have a Teams or an Enterprise plan?

[helene_5725]

No, I have a personal plan.

[Abambo]

The plan is still active and you are signed in into the correct Adobe ID?

Sign out and sign in again. 

Check this link: https://www.adobe.com/files/libraries

[helene_5725]

I've signed out and back in and my library is still missing a ton of files. As to my plan, as far as I know, it's still active. I was billed last month like usual. However, I went to Plans and it's suddenly showing the "Select" button, as if I don't have a plan, which wasn't the case before. Now I'm even more confused.

[Abambo]

Are you sure that you are signed in the correct Adobe ID?

[helene_5725]

I am now. Apparently I had accidentally signed in with a different Google account and didn't realize because it showed my name as always and everything looked the same. Thank you for your help.