• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

"Save to library" no longer works under stock.adobe.com

New Here ,
May 19, 2024 May 19, 2024

Copy link to clipboard

Copied

Since I set up my new Macbook Pro, "save to library" no longer works under stock.adobe.com.
I am logged in and have credits. Previously, when I clicked on the heart icon (save to library), a small window appeared in the top right corner where I could then assign it to the appropriate library. Accordingly, I had it in the Adobe programmes in the CC Libraries exactly in the library in which I had assigned it on the website.
Now there is no reaction to my click on "Save to library".
Does anyone have any idea why this might be?
Many thanks in advance.
Joerg

Translated with DeepL.com (free version)

Bug Unresolved
TOPICS
Creative Cloud Integration , Libraries

Views

69

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
2 Comments
Community Expert ,
May 19, 2024 May 19, 2024

Copy link to clipboard

Copied

If you like, you can write in German (I suppose that is your first language).

 

I've tested your problem description and it worked just fine for me:

Abambo_0-1716137530516.png

Abambo_1-1716137582408.png

(BTW, saving the preview asset does not need credits)

 

You could try using a different browser, this to detect if the issue is related to the browser.

 

I could also try to sign out and in again, to check if that helps.

 

And you could clear cookies and cache to check if that solves the issue.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
New Here ,
May 20, 2024 May 20, 2024

Copy link to clipboard

Copied

LATEST

Hallo Abambo,

ja, deutsch liegt mir besser. 😉
Die von dir vorgeschlagene Punkte hatte ich alle schon ausprobiert. Anderer Browser, Cache und Cookies gelöscht, ab- und wieder angemeldet. Leider keine Besserung.

Hat auf dem alten Macbook Pro ja funktioniert und ich fand es immer eine sehr gute Funktion, dass die Bilder dann in meinen Bibliotheken gelandet sind. So konnte ich die Vorschaubilder gut im Layout verwenden und ausprobieren, bevor ich dann den Credit dafür ausgegeben habe.

Ich vermute, dass es irgendetwas mit dem neuen Macbook zu tun hat. Irgendeine Einstellung, vielleicht bei der Sicherheit oder so. Ich hatte gehofft, dass hier jemand ist, der das gleiche Problem hatte und einen Tipp hat.
Ich werde die Woche mal den "alten" Mac anschmeißen und die Einstellungen vergleichen.
Vielen Dank und Grüße
Jörg

Votes

Translate

Translate

Report

Report
Resources
Buy Adobe Stock
Getting Started