• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Refund for premium plan credits on accidental licence

Community Beginner ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

I've had a team member purchase 3 x premium images at 32 credits each, unaware that these weren't covered by our plan. To add injury to insult, none of the 3 images are now being used.

 

Am wondering if there is a way to block premium image access from our account and if there is any way Adobe would restore these credits on the proviso that we delete all record of these images?

Bug Fixed

Views

145

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 24, 2023 Oct 24, 2023

Hello, Ian777. I have granted you plan credits in the system. Please note that this is a one time offer and the credit will expire in 1 year. Also, you should not use the accidently licensed assets anymore and should delete them right away. 

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Oct 24, 2023 Oct 24, 2023

Credit granted. 

Status Fixed

Votes

Translate

Translate
5 Comments
Adobe Employee ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

Hello, Ian777. I have granted you plan credits in the system. Please note that this is a one time offer and the credit will expire in 1 year. Also, you should not use the accidently licensed assets anymore and should delete them right away. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

Credit granted. 

Status Fixed

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

Many thanks for your assistance with this. Will remove these assets from our records.

Also, is there any way to add a filter to the images we see, so premium images aren't listed in the search results?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

Unfortunately we only have filter to include "Premium Only". Thanks for the great suggestion. I will make sure to deliver it to our product team. 

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 29, 2023 Oct 29, 2023

Copy link to clipboard

Copied

LATEST

You can set a filter, but unfortunatly its not sticky:

IMG_1600.jpeg

However, for every asset costing more than one credit, users get asked a confirmtion. You should train your users not to answer those questions blindly with "yes". Unfortunately, Adobe does not offer admins (for Teams and Enterprise plans) the possibility to configure a more limited access to stock.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Resources
Buy Adobe Stock
Getting Started