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The "transparent background" video I just spent 8 credits on is not transparent.

Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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FILE #: 535769840 is a misleading stock asset. It says it has a transparent background but the grey checkerboard background is baked into the video and impossible to remove with After Effects. Would like those 8 credits back.

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correct answers 1 Pinned Reply

Adobe Employee , Apr 09, 2024 Apr 09, 2024

Hello @jchpmn, I see the issue you're referencing and I've added the credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the video.

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Community Expert ,
Apr 09, 2024 Apr 09, 2024

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@Contributor1 should be able to take a look. Based on what I've read here, there are no videos with transparency available on Adobe Stock.

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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Good to know @daniellei4510! If it was green screen at least I could remove it but I can't do much with that checkerboard. 

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Adobe Employee ,
Apr 09, 2024 Apr 09, 2024

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Hello @jchpmn, I see the issue you're referencing and I've added the credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the video.

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Community Beginner ,
Apr 10, 2024 Apr 10, 2024

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Thanks @Contributor1, much appreciated.

 

PS - @daniellei4510 I did find a great similar video that DOES have a transparent background! 
FILE #: 509320361

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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Good deal!

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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@Contributor1 ,

 

Also with HD? 

(Information I have from a few months ago)

Officially, a codec with a transparency channel is not supported, but accepted. Unfortunately the transparency channel gets lost when Adobe creates the HD version from the 4k video.

ABAMBO | Hard- and Software Engineer | Photographer

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