FILE #: 535769840 is a misleading stock asset. It says it has a transparent background but the grey checkerboard background is baked into the video and impossible to remove with After Effects. Would like those 8 credits back.
Hello @jchpmn, I see the issue you're referencing and I've added the credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the video.
Hello @jchpmn, I see the issue you're referencing and I've added the credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the video.
Officially, a codec with a transparency channel is not supported, but accepted. Unfortunately the transparency channel gets lost when Adobe creates the HD version from the 4k video.
ABAMBO | Hard- and Software Engineer | Photographer