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Unacceptable Handling of Adobe Stock Site Shutdown

New Here ,
Jun 10, 2024 Jun 10, 2024

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Dear Adobe Team,

I am writing to express my utmost disappointment and frustration with Adobe's recent decision to shut down the Adobe Stock site with little to no warning or notice. The manner in which this situation has been handled is completely unacceptable and has severely impacted my ongoing project, which is now in jeopardy due to the tight turnaround time and my inability to license the necessary footage and photos.

Firstly, it is beyond comprehension why such a critical service would be taken offline without providing adequate notice to your users. As a professional who relies heavily on Adobe Stock for timely access to high-quality assets, this unexpected outage has caused significant delays and disruptions. My project deadlines are now at risk, and I find myself scrambling to find alternative resources at the last minute.

To make matters worse, your chat support team continued to sell me credits for the site, despite the ongoing outage. This feels incredibly shady and deceptive, as I have now purchased credits that I cannot use. This is not only a waste of my money but also a clear indication of the lack of communication and coordination within your organization.

Furthermore, it is irresponsible and unprofessional to conduct maintenance on such a critical site on a Monday during business hours. This is a time when many professionals, like myself, are relying on your services to meet their deadlines. Maintenance should be scheduled during off-peak hours to minimize disruption to your users. The decision to proceed with this outage during business hours demonstrates a blatant disregard for your customers' needs and schedules.

I urge you to take immediate action to rectify this situation. Please provide a clear and detailed explanation of why this outage occurred without proper notice and what steps Adobe will take to ensure that such incidents do not happen in the future. Additionally, I expect a prompt resolution regarding the unusable credits that I purchased during the outage.

As a loyal Adobe customer, I am deeply disappointed by this experience. I hope that Adobe will take the necessary steps to restore my confidence in your services and demonstrate a commitment to your customers' needs.

Bug Unresolved
TOPICS
Licensing Regret , Other

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1 Comment
Community Expert ,
Jun 11, 2024 Jun 11, 2024

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The status of the different Adobe services can be checked here: https://status.adobe.com

ABAMBO | Hard- and Software Engineer | Photographer

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