When I downloaded it the file is corrupted and wont play for the full length. Should be 17 seconds but freezes after only a second. I have tried downloading it multiple times but no different.
I had downloaded the preview the video previously which played fine, then the purchased download was corrupted.
Please could I request a refund and the video to be fixed or removed asap.
Hi @zakw52790174 - Sorry for the inconvenience. I can see the issue and I have granted the credits used for downloading the file #415309882 back. You should see the credit reflected on your stock account now. Thank you !!
2
Replies
AdChoices