Video stock image 415309882 is corrupted.

[zakw52790174]

Hi,

I purchased this video clip for a project:

https://stock.adobe.com/uk/Library/urn:aaid:sc:EU:618adf36-b817-4f96-a002-d72ba353551c?asset_id=4153...

When I downloaded it the file is corrupted and wont play for the full length. Should be 17 seconds but freezes after only a second. I have tried downloading it multiple times but no different. 

I had downloaded the preview the video previously which played fine, then the purchased download was corrupted. 

Please could I request a refund and the video to be fixed or removed asap.

Thank you.

[Riya123]

Hi @zakw52790174 - Sorry for the inconvenience. I can see the issue and I have granted the credits used for downloading the file #415309882 back. You should see the credit reflected on your stock account now. Thank you !!

[Riya123]

This should be fixed now.