Wrong License Purchase

[R2Y Mediamatik]

Hi there 

I have accidentally bought two times the following stock video: 

#126943974

I have allready an license for HD in my account...

Could you help me resolve that? I could not find any order contact to resolve that.

Best regards

Richard

[Abambo]

How can you licence an asset twice? When you have licenced the asset, you need to go to your licencing history to licence again. You can't do that from the website. 

So I would first check that you licenced the item really twice. You can do so in the licence history. https://stock.adobe.com/Dashboard/LicenseHistory

To get a refund contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[R2Y Mediamatik]

Hey thank you so much! I have allready resolved the problem with adobe chat ! 

Best regards

Richard

[Abambo]

Great. Thanks for the feedback.