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Hello Adobe Stock Support Team,
I am writing with deep concern and sadness.
I have been a contributor since 2011, beginning in the Fotolia era. For all these years, I have entrusted my creative work to your platform and believed that my portfolio was being presented to buyers reliably and consistently.
Today, I discovered something truly alarming: A very large portion of my portfolio, including many of my best-selling and most meaningful works, still appears normally in my Contributor Dashboard, yet cannot be opened on the buyer side. Buyers see the message “This content is no longer available.”
I have no idea how long this has been happening, and that uncertainty affects me deeply. I trusted that my work was safe and never felt the need to constantly check it. Now, seeing that my work is closed to buyers is truly upsetting.
For this reason, I kindly and urgently request: An explanation of why so many of my assets have become invisible to buyers while still appearing active in my dashboard,
A review of these files so that they may be restored and made publicly available again if possible.
This portfolio represents many years of creative effort. Resolving this issue as soon as possible is essential for maintaining both my trust in the platform and my motivation to continue contributing.
Thank you for your understanding and support.
I look forward to your prompt response.
Kind regards,
Ali Kocakaya
Adobe Stock Contributor ID: 202591373
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This is not the Adobe stock support team. And I doubt that assets that are still visible in your portfolio are getting made unaccessible. I simply assume that you are located in a restricted country, where only a subset of the assets is available for sale, but that all your assets are available in unrestricted areas. That situation is the case for us all, but you see it, when you try to access the asset from your country's site.
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In what country do you reside?
Some governments restrict access to content: Qatar, Bangladesh, Turkey, Indonesia, etc... This has nothing to do with Adobe.
To get around regional content restrictions, change the country code in your browser's address bar to Australia (au), Canada (ca), France (fr), United Kingdom (uk) or United States (us).
Hope that helps.
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I have no idea how long this has been happening...
By @ali5CDC
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In restricted regions, ever since day #1.
Customers in unrestricted regions can license your assets.
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