About Adobe Contributor account blocking

[tekinozturk]

Hello. About two months ago, my account was blocked due to AI-related rules. However, Adobe continues to update my portfolio. I receive emails saying that some of my images have been removed.

A few days ago, I also received the following email:

"Dear Tekin,
Congratulations!
Based on your success in 2024, we are happy to give you a free 12-month Creative Cloud bonus code that you can use for a one-year All-Apps Plan or a single Creative Cloud app of your choice.

Depending on your number of downloads in 2024, you will receive a 12-month All-Apps plan or a 12-month subscription to a single app (Adobe Creative Cloud Photography 20GB, InDesign, Illustrator, Premiere Pro, or After Effects). For information about the program, including eligibility criteria, please see our Copyright Details page.
To redeem your code and see which one you qualify for, log in to your contributor account, look for the blue banner, and follow the prompts to select your free Creative Cloud Code."

Of course, I can't use this gift right now because I can't access my account.

During this two month period, I have notified Adobe 3 times through the "Contact Us" link on my page.

I have also filled out a dispute form.
I know that's all that needs to be done here.

Question: Since I am getting updates on my portfolio and can receive a reward email, can I have any hope that my account will be unblocked? Since I am getting these emails, it occurred to me that my account could be unlocked once the update is complete...

Thank you for your answers.

[Jill_C]

The email regarding the Contributor Bonus was resent automatically to all Contributors who qualified because some of them had not redeemed their bonus code yet. It doesn't necessarily mean that your account is still active. However, if you have recently received notice that some duplicate assets have been removed from your portfolio, that probably indicates that your account is still viable. If your account had been permanently suspended, all if the assets would have been deleted from Adobe's database.

[tekinozturk]

Thank you for your quick response. 🙂

[jacquelingphoto2017]

Hi @tekinozturk,

Just to add. Except you are otherwise informed that your account is close, it's just suspended. Once the processing is completed or the suspension time expires (if one was added) Adobe will either reactivate your account or inform you otherwise.

Best wishes

Jacquelin