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Accepted images not showing up in my portfolio or in search results.

Community Beginner ,
Aug 05, 2021 Aug 05, 2021

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Exmple:

Direct link for the file on my dashboard: https://stock.adobe.com/ru/stock-photo/id/448069160

My portfolio doesn't contain this file, wich was accepted for a week ago. Can't find this item in search results after using its keywords aswell. Same thing for the half of the accepted files form the same batch.

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Contributors, Troubleshooting

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correct answers 1 Correct answer

Community Beginner , Aug 09, 2021 Aug 09, 2021
It was an indexing problem, solved by support team. Thanks for your responses @Ralph Lear @Abambo . 

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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Strange. I could only find the image if I searched for the ID. It was also not seen in your portfolio. I think you need to contact Adobe .

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Adobe Community Professional ,
Aug 06, 2021 Aug 06, 2021

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I can confirm @Ralph Lear's finding. May be @MatHayward has an explanation?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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It was an indexing problem, solved by support team. Thanks for your responses @Ralph Lear @Abambo . 

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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Great! It needed to be something like this. Thanks for coming and tell us about the solution!

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Sep 07, 2021 Sep 07, 2021

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No, it's not solved. Added is my latest aproved image, but it still doesn't show up on my Contributor Site, only on my personal Portfolio, where I add it personally myself: https://stock.adobe.com/no/contributor/210096309/%C3%98yvind0a23df7b-2f56-40da-a927-c1d9a35ee569_rw_1200.jpg

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Community Beginner ,
Sep 08, 2021 Sep 08, 2021

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I meant my case was solved "manually", maybe the server issue still exists.

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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@PermaLiv ,

 Your image is in your portfolio. And it is open for sale as the watermaked version shows.

 

FYI: you are hijacking this thread for a potentially different issue. The problem the OP had, was a problem with his account. So the issue is solved. If you have a problem concerning a similar situation I suggest you open an own thread, describe your problem more accuratly as you have here for getting qualified help. 

 

I'm locking this thread now.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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@PermaLiv ,

I just see you have opened your own thread at https://community.adobe.com/t5/stock-contributors-discussions/aproved-images-don-t-show-up-on-my-con....

 

ABAMBO | Hard- and Software Engineer | Photographer

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