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account blocked and asked for raw files

New Here ,
May 05, 2019 May 05, 2019

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my account was blcoked because they told me that 2 photos were not mine and to provide the raw files to verify i was the owner. i sent an email with them but nobody answer back... it is 10 days.... i want my account back because i had uploaded like 2.000 photos and they are blocking me just for 2 of them that are also MINE. it is not fair and it is unfair not receiving an answer...

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correct answers 1 Correct answer

Adobe Employee , May 06, 2019 May 06, 2019
Check your spam folder, I saw an email sent to you as recently as today. There are multiple cases you seem to have opened through different accounts. The issues you are facing cannot be addressed in this publick forum.-Mat

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Adobe Employee ,
May 06, 2019 May 06, 2019

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Moving to Adobe Stock Contributors​ and looping in MatHayward​ for more details.

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Adobe Employee ,
May 06, 2019 May 06, 2019

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We are not able to discuss blocked accounts in the forum. Please write via the contact us link at the bottom of the portal if you have additional questions that have not been resolved.

-Mat Hayward

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New Here ,
May 06, 2019 May 06, 2019

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NOBODY ANSWER ME AT THE EMAIL... IT IS 12 DAYS SINCE I LAST WROTE

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Adobe Employee ,
May 06, 2019 May 06, 2019

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Check your spam folder, I saw an email sent to you as recently as today. There are multiple cases you seem to have opened through different accounts. The issues you are facing cannot be addressed in this publick forum.

-Mat

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