Account blocked experience

[Victoria24953789jqar]

I have been a happy contributor to Adobe Stock for close to a year now. (I produce vector illustrations with Adobe Illustrator, all of my work is created manually by me.)

5 days ago, I received an email informing me that my Adobe Stock account has been blocked.

No reason given.

I responded to the email asking for help in understanding the reason behind the account being blocked.

So far, no response.

This is confusing and it makes me feel frustrated and powerless 😞

(moderator cured the topics. Please do select only relevant ones)

[Test Screen Name]

Adobe do indeed have all the power. Was there really no reason given? Didn't they say something like "violation of terms of service"?

[Victoria24953789jqar]

There really was no reason given whatsoever.

Just a terse email that the account has been blocked and I'm to email Adobe Contributor Relations for further details - which, of course, I did right away, and have been waiting for a response ever since...

[Abambo]

Check your spam folder. Adobe answers the requests. You need to use the link on the blocking screen ("Contact us"). Normally, you cannot reply to such mails, but as I have not yet had the experience, you're living, I cannot say for sure.

[George_F · Accepted solution]

I get the feeling Adobe is a bit backlogged with email response currently.  If you've already contacted Contributor Support via the link provided, then you've done everything you can, just be patient and check your spam folders and other folders.  My Adobe emails tend to get filtered into my Promotions folder for my email service.

If you haven't had a reply in 10 business days, feel free to check back in.

Good luck!