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Account blocked: Suspicious activity

New Here ,
Jan 26, 2025 Jan 26, 2025

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Hi everyone,

My account has been blocked for "Suspicious activity," and a payment request with a status of "Pending" is still in it.
Is it true that it is due to login with multiple devices and ISP? I have filed an appeal, approximately how long will the investigation process take?

 

Thank You

 

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Contributors , Fotolia , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Jan 26, 2025 Jan 26, 2025

We are contributors like yourself and we are unable to say or predict how long it will take for Adobe to complete their investigation or respond to your appeal. Your only option at this time is to wait to hear from Adobe.

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Community Expert ,
Jan 26, 2025 Jan 26, 2025

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We are contributors like yourself and we are unable to say or predict how long it will take for Adobe to complete their investigation or respond to your appeal. Your only option at this time is to wait to hear from Adobe.


daniellei4510 | Community Forum Volunteer
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Community Expert ,
Jan 27, 2025 Jan 27, 2025

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Login with different devices or different IP addresses has nothing to do with it.

A request for payment triggered an overall review where by Adobe noticed activity, usually sales, that need further investigation.

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