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Account blocked wrongly

New Here ,
Sep 01, 2023 Sep 01, 2023

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Hi, friends

Today,
 9/1/2023, I was unable to access my contributor account. I have not violated any Adobe policies. I have always followed all the guidelines that the Adobe provide. There is a pending payment and several images for sale and under review. This lock makes no sense.

any tips to solve the problem? or does anyone have any contacts from the distributor account team that can help me?

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Contributors , Troubleshooting

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correct answers 2 Correct answers

Community Expert , Sep 01, 2023 Sep 01, 2023

As we have mentioned several times, you need to contact the link that is provided on your screen, ask politely what the violation or reason is, then wait. You will be informed of the reason via email. You then can state your case and wait for a review. If your review is positive, your account will be reactivated. If not, it will remain closed. 

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Community Expert , Sep 01, 2023 Sep 01, 2023

Did you read your Stock Contributor Agreement?

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

 

image.png
Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party.
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

 

Contact Stock Contributor

...

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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As we have mentioned several times, you need to contact the link that is provided on your screen, ask politely what the violation or reason is, then wait. You will be informed of the reason via email. You then can state your case and wait for a review. If your review is positive, your account will be reactivated. If not, it will remain closed. 

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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LATEST

Did you read your Stock Contributor Agreement?

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

 

image.png
Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party.
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

 

Contact Stock Contributor Support. Wait 10-15 business days for a reply. Check your email spam folder.  The investigation may take several weeks to complete. If they ask you for more information, cooperate.  

 



Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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