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Account blocked

New Here ,
May 21, 2023 May 21, 2023

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Hi

My account was blocked and the reason Adobe gave me was :

After reviewing your account, we've noticed some unusual events and/or transactions that are against our terms and submission guidelines".

Then 1 hour later i received another email from adobe support saying my case was resolved. But the problem is my account is still blocked. I have no clue what i did to get blocked. Anyone can help? Thanks.

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correct answers 1 Correct answer

Community Expert , May 21, 2023 May 21, 2023
quote

Then 1 hour later i received another email from adobe support saying my case was resolved.


By @Big29911249jsop

What support? If you contacted Customer support, the account will get closed without a resolution because they are not competent for this. So, they will close your support request as soon as they get it.

 

You need to use the link on the blocking screen to contact Adobe Contributor Support. They will answer by mail, so the answer is not life.

 

If you got the answer from Contributor

...

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Community Expert ,
May 21, 2023 May 21, 2023

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No one in the forum can help with account issues, since we are not Adobe employees and do not have access to your account details. You should reply to Adobe directly on the link shown on your Dashboard page to resolve the issue.

Jill C., Forum Volunteer

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Community Expert ,
May 21, 2023 May 21, 2023

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quote

Then 1 hour later i received another email from adobe support saying my case was resolved.


By @Big29911249jsop

What support? If you contacted Customer support, the account will get closed without a resolution because they are not competent for this. So, they will close your support request as soon as they get it.

 

You need to use the link on the blocking screen to contact Adobe Contributor Support. They will answer by mail, so the answer is not life.

 

If you got the answer from Contributor Support, I recommend contacting them (I suppose that a reply is working, if not use the link), to ask in a friendly tone, why your account did not get unblocked after the case's resolution.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 21, 2023 May 21, 2023

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Work on other things while the process completes.

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party.
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

 

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

If you don't hear anything within 10 business days (check your spam folder), send a follow-up.

Goodbye & good luck.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Guest
Jan 03, 2024 Jan 03, 2024

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"send a follow-up" how to do

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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The link was provided in the post just above yours.

Jill C., Forum Volunteer

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