• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
6

Account Blocked

Community Beginner ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

Screenshot_20231007-051112_Gmail.jpg

But i do nothing wrong last month i upload so many files i think that's why my download increase. Now how to get back my account. I have working here more then 1 years. Nothing wrong i have done. Download increasing its not my fault i upload new work this month that's why i think my download increase.  I just want to back my account. Because it's my  hardworking account. I spend lots of time to my working. Please back my Account. It's really hard to loose my account because i do nothing wrong

TOPICS
Contributor critique , Contributors

Views

720

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 3 Correct answers

Community Expert , Oct 06, 2023 Oct 06, 2023

You are not addressing Adobe here but contributors like yourself. If you have contacted Adobe directly, you have done all you can while they review the situation.

Votes

Translate

Translate
Community Expert , Oct 06, 2023 Oct 06, 2023

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

Votes

Translate

Translate
Community Beginner , Oct 06, 2023 Oct 06, 2023

Hi @GFX Alpha 

 

Same Incident happened to me, after 5 days they reviewed my account and solved the problem. So you just contact Adobe and explain about your problem and wait with patience. Don't worry. 

Votes

Translate

Translate
Community Expert ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

You are not addressing Adobe here but contributors like yourself. If you have contacted Adobe directly, you have done all you can while they review the situation.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

Yeah I'm Adobe Stock contributor 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

Adobe will complete their investigation, and will either reactivate your account, having deducted any illegal sales, or will block your account permanently. They have their internal methods of determining the source of the "irregular sales". 

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

But I'm done nothing wrong. Previous month i upload mamy file that's why my download increase. I think

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

That's not what "irregular sales activity" means. We do not have insight into your account, and we have no role into this. Adobe does not publicly discuss your situation. All you can do is to wait.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

Hi @GFX Alpha 

 

Same Incident happened to me, after 5 days they reviewed my account and solved the problem. So you just contact Adobe and explain about your problem and wait with patience. Don't worry. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

quote

Hi @GFX Alpha 

 

Same Incident happened to me, after 5 days they reviewed my account and solved the problem. So you just contact Adobe and explain about your problem and wait with patience. Don't worry. 


By @SmartBaje

Not all contributors get unblocked, however, after an investigation. If Adobe has the impression that the contributor is involved in that suspicious activity, the contributor will stay blocked.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2023 Nov 30, 2023

Copy link to clipboard

Copied

The same thing happened to me and after months of contacting them, they finally today replied citing irregular sales. As if I have something to do with it. Do Adobe Stock contributors get 'Star Seller' badges if they have good sales like Etsy?
My account was reinstated but warned that they would cancel my account if this thing happened again, so I guess I have to upload images that nobody wants from now on.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 30, 2023 Nov 30, 2023

Copy link to clipboard

Copied

I suppose they have evidence that the irregular sales come from your side. There are possibilities to trace those back. 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 30, 2023 Nov 30, 2023

Copy link to clipboard

Copied

You are lucky. I have had my account blocked 54 days ago and I am still waiting for a response from them and so far nothing came...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 30, 2023 Nov 30, 2023

Copy link to clipboard

Copied

If contacted via the “Contact us” link, Adobe answers. We have seen multiple times that contributor support answered multiple times in 24h and the contributor still said that there was no answer. Currently, a 24h answer is probably not realistic, but if after 14–30 days, there is no answer, you should send a friendly reminder.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 30, 2023 Nov 30, 2023

Copy link to clipboard

Copied

I contacted via the "Contact us" link 54 days ago. I assume Adobe indeed answers, but they haven't responded to me, unfortunately. Following someone's suggestion in another forum thread, I sent a friendly reminder after a few weeks; no answer yet. A few days ago, I sent another friendly reminder, but no response yet either. Now I don't intend to bother them anymore, it doesn't seem to do any good. Maybe I will contact them again in January or February if they haven't responded yet. My expectations have been decreasing day by day.

I had about $130 in my account, I didn't do anything wrong and I don't know why they blocked me, but I would rather lose all that money (even though the money would help me a lot at the moment) and start from scratch, but at least have the account back to continue uploading and give Adobe Stock another try.
Thanks for your input, Abambo.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Nov 30, 2023 Nov 30, 2023

Copy link to clipboard

Copied

Have you checked to see if a response from Adobe has fallen into your spam folders?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 01, 2023 Dec 01, 2023

Copy link to clipboard

Copied

LATEST

Yes, on a daily basis. lol

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines