Account blocked.

[homeworlds]

Hello, My account was deactivated on January 23, 2025, they wrote that it was due to suspicious activity. I haven't received an answer to the question about what kind of suspicious activity it was. It's blocked so much that I can't even see my work. I've written to them about this situation many times, but the answers are automatic, although the letter about the blocking was written by a person. After all, I created the account in order to earn money, I spent a lot of time to earn at least a little, I didn't expect that they could just block it like that. How long should I wait until the account is unblocked?

[Abambo]

You need to wait. They are probably investigating the issue and when they determine that the suspicious activity is not your fault, they will unblock the account. Otherwise you will get notice of a permanent blocking. 

After all, I created the account in order to earn money, I spent a lot of time to earn at least a little, I didn't expect that they could just block it like that.

By @homeworlds

Yes, they can. You should read the contributor agreement, it's in there. 

[homeworlds]

Hello, Abambo.

Thank you.

This is very sad, I am very worried about this, blocking an account is wrong, you can write what needs to be corrected. I don't know what to think, is this a hacker attack and my account was hacked or deliberate harm to me.

[Abambo]

Account blocking is done to protect Adobe and it's customers. 

And to be honest with you: suspicious activity generally means that someone is trying to buy his own assets and boost as this the contributor rank. Well, and to make money out of Adobe's purse.

If you account has been hacked, you should check how you secured that account. 

[homeworlds]

I do not buy my assets to increase the rating of the participant. I started promoting my works on my YouTube channel in order to increase the sales of my works. I also wrote to them about this and gave the link to my YouTube channel.

[jacquelingphoto2017]

Hi @homeworlds ,

Sorry about your account. Actually the contributor agreement you signed include that Adobe reserve the right to block your account without prior notice. You need to keep waiting. Many contributors report long wait, some exceeding two months.

Best wishes

Jacquelin

[Abambo]

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[homeworlds]

I read on the forum about blocking accounts, it is just a mass phenomenon, they block accounts that are ten years old. It turns out that a malefactor, a competitor, knowing that you have an account on Adobe Stock, who wants to harm you, get rid of you, knowing that Adobe blocks the account for large purchases, can make some large purchase for which Adobe will immediately block the account. I do not buy my assets from myself, it is not profitable for me, I did not even think about it. Before the blocking, my sales increased a little, but I did not see any large purchases there, maybe it happened later, I wonder how much the purchase was for which my account was blocked. Maybe it is better to first check Adobe Stock for suspicious purchases. After all, by blocking me, I suffer financial losses and did not receive the money that I requested for withdrawal. It can consider a suspicious purchase of a million dollars and above. I still have not received a response from Adobe Stock why it was blocked. How long to wait for the account to be activated.

[Abambo]

I read on the forum about blocking accounts, it is just a mass phenomenon, they block accounts that are ten years old.

By @homeworlds

What forum do you refer too? There is no such thing like blocking 10 years old accounts.

maybe it happened later, I wonder how much the purchase was for which my account was blocked.

By @homeworlds

You get a dayly mail about your sales. You will get that mail, even if the sale just happened before the blocking.

I still have not received a response from Adobe Stock why it was blocked. How long to wait for the account to be activated.

By @homeworlds

Your screenshot in your starter message told you, why your account got blocked. It will take the time it takes and your account will be unblocked when the investigation is over and Adobe determinated that you are not the cause of the suspicious activity.

Check here for an account that got revived: https://community.adobe.com/t5/stock-contributors-discussions/adobe-deleted-my-account-without-givin...

[homeworlds]

I have not received any messages about large sales after the account was blocked.

I read about blocking accounts here on the forum and there are simply a huge number of accounts being blocked.

You gave a link where a person's account was blocked because of three works from 5-6 years ago, why not just delete those works and tell him that such and such works were deleted due to someone's complaint.

My goal is to increase my sales, and my account will be blocked for this, how will I be able to earn money then.

It turns out that malicious people can just intentionally harm knowing that they will immediately block the account because of a large sale or complaint. (my reasoning)

[Abambo]

It turns out that malicious people can just intentionally harm knowing that they will immediately block the account because of a large sale or complaint. (my reasoning)

By @homeworlds

How do you do large buys? And consitantly, not only once. 

Sure, a complaint for IP violation will block your account, but the complaining side needs to show a case. I cannot cry foul, without showing the original data. 

[homeworlds]

I don't make any purchases.

For example, on Shater Stock it's rare to buy an extended license for one work and I'm not blocked there for it, and on Adobe Stock I haven't even had a sale of a package of many works for such an amount. And I was very surprised and upset by the account being blocked. I'm happy when my sales grow and I want it, but if I get blocked for it, then my sales will decrease

[Abambo]

I don't make any purchases.

By @homeworlds

I have no idea what you do and what you do not. And I have no idea why Adobe blocked your account. I know only that some accounts get blocked and stay blocked, because they defrauded Adobe. Others got deblöocked because it was not clear who bought the assets. 

There is no other solution for you than to wait. Do not spam the system, it won't help your case. And there is nothing that this community can do for you. Sorry for that.

[homeworlds]

Thank you for responding and sharing some information.

I just expressed my opinion about the problem and did not spam, because that is what the Adobe community is for, I hope that the Adobe Stock employees read and this will help solve my problem. I also don't know when and if my account will be unblocked at all.

[Abambo]

I hope that the Adobe Stock employees read and this will help solve my problem.

By @homeworlds

Adobe is not really present in this forum. And they won't discuss openly about blocked accounts. And they will check your account at the pace they check all accounts. There is no possibility to have a preferencal treatment or having your case advanced quicker that those other cases waiting for a resolution. 

My spamming message was aimed at you, sending multiple messages to Adobe. Sending multiple messages will get only automatic messages back. You don't help your case as this.

[homeworlds]

Since January 23, 2025, the account was blocked due to suspicious account activity, it has been 43 days since my account was blocked. Only an automatic response comes to letters. I have never bought any content from myself.

Letter numbers that I wrote:
Adobe Case Update 00344665,
Content Appeal - Other (please specify) - Case ID: 653803,
Adobe Case Update 00347402,
Adobe Case Update 00353167,
Adobe Case Update 00353611,

If they block because of some specific sales amounts, then they can intentionally harm the author by making such purchases from him. Why not check who buys during the purchase from certain amounts.

[daniellei4510]

"Why not check who buys during the purchase from certain amounts."

Which very well be what they are doing and it takes time. It depends on how many accounts are being investigated ahead of yours.

[homeworlds]

It's a pity that they block the account for this, because of this I can't use the funds that I earned and while the account is blocked I can't earn and add new content. And because of the blocking, most likely, sales will decrease.

[Abambo]

It's a pity that they block the account for this, because of this I can't use the funds that I earned and while the account is blocked I can't earn and add new content. And because of the blocking, most likely, sales will decrease.

By @homeworlds

Sure, but if they would not react, that would harm their buisness overall. During the waiting time you should do something different. You won't accelerate this procedure and the community of peers can't help.