Account de-activated

[StudioGemen]

Hello, my account was closed due to illegal downloads made from my account. On the day of the download, I urgently sent an email stating my suspicion of illegal downloading and requested an investigation, yet I received an email stating that my account will not be reopened. What can I do about this?

I have attached the image of the email I wrote regarding this topic below.

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

 

 

[Jill_C]

Adobe has it means of determining how the illegal sales occurred, and has made their final judgment on this claim. It seems clear from the email that your account will not be reopened.

[StudioGemen]

I have evidence that I'm not connected to any illegal activity, and their decision is already flawed. On the day the illegal transaction occurred, I sent emails both as a message and through the 'contact us' section, stating that the person who downloaded the patterns from your account did so illegally. If they check their emails, they will see this. This decision is completely erroneous.

[Abambo]

Adobe seems to be of a different opinion. If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[Nancy OShea]

Adobe Stock is a global business. They take fraudulent activity very seriously.  They have to. 

This matter is between you and Stock Contributor Support.  Nobody in this user-to-user forum can help you. Sorry.