Account De-Activation

[HafsaFH]

After almost 5 years contributing to Adobe stock, I had my account deactivated with an email that had a lot of words but didn't really say anything, and a message on the contributor page which did nothing much to solve my problem or explain the issue specifically.

My content was vector based with a few graphic pngs and videos created with royalty free assets. (I make various graphic resources like silhouettes and icons). I don't understand what it is that had adobe deactivating my account so suddenly and providing no specific explanation as to which of the content was the problem. 

This is truly disturbing and discouraging, considering how many other contributors have also been affected by such a thing in the past few months.

I do hope this issue resolves since I've contacted support but this matter really makes me feel discouraged and I'm questioning whether I should even put my efforts on this platform or turn to other platforms. Very disappointed.

[Abambo]

Nobody is holding you back from posting your work on other platforms.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[HafsaFH]

I didn't say anyone was holding me back from posting on other platforms. I'm just very disheartened by my earnings being held off and my account being deactivated for reasons not clearly specified to me. 

Anyway, thanks for the response. I'll make sure to check my spam folder. Not like there's anything else I can do regarding this matter than to wait for adobe's response.

[Abambo]

My content was vector based with a few graphic pngs and videos created with royalty free assets. 

By @HafsaFH

This may be the violation.

[HafsaFH]

I don't think there's anything in the content guidelines against using royalty free assets. But even if this was the issue, why would adobe accept the content in the first place? Why not just reject while in the reviewing phase? 

[Abambo]

I don't think there's anything in the content guidelines against using royalty free assets. 

By @HafsaFH

Check here: https://helpx.adobe.com/stock/contributor/help/ip-guidelines.html

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@HafsaFH wrote:

But even if this was the issue, why would adobe accept the content in the first place? Why not just reject while in the reviewing phase? 

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Because the moderators may not know about the violation and the content owner may have filed a complaint. At the end of the day, accepted or not, you are responsible for your content. Moderation is not done to refuse your erroneous assets, but to protect the buyer from those. Every so often, it takes time to detect a violation.

[HafsaFH]

Thanks for clarifying. I'll make sure to keep this in mind going forward and wait for adobe's response on this matter.

[Jill_C]

Royalty free does not mean Copyright-free. For instance you certainly could not download an asset from the Adobe Stock Free Collection and edit and resubmit as your own image.

[HafsaFH]

Yes, I've looked into the assets I used for some of the content I used and they were copyright free and allowed for commercial use. The rest of my content were my own graphic vector files.

[Abambo]

Commercial use does not mean incorportation into own stock assets. Copyright free means public domain?

[HafsaFH · Accepted solution]

So, my account was reinstated after I filled this form: https://survey.adobe.com/jfe/form/SV_74fM1z4DvUPyPlk

None of my stock was removed from my profile, and my earnings were also there. This form was a major contributor to my problem being resolved quicker since it asks for the account details which might not be included when we send an email to the support team. But I would recommend emailing support as well as filling this form. And hope your problem would also be resolved soon!