Account deactivated due to suspicious activity

[Rana Amr]

Hello, We are writing to let you know that your Adobe Stock contributor account has been deactivated for suspicious activity. For more information on why your account may have been blocked see the Submission Guidelines. Regards, Adobe Contributor Relations

Can someone please explain it to me. Can I get my account back or not? All assets were originally created by me no copyright at all 4 years old account

[daniellei4510]

You are not addressing Adobe here but contributors like yourself, and we are unable to be of assistance. Use the "Contact us" link to ask for details and wait for a response if you have not already done so. It will most likely be awhile (possibly weeks) before you hear from them, other than a possible generic email notifying you that your email has been received. Keep an eye on your junk or spam folder if necessary. Do not attempt to contact Adobe repeatedly, as doing so can potentially slow down Adobe's investigation.

[Jill_C]

"Suspicious activity" is an unusual spike in sales, such as purchasing your own assets to boost your ranking, or someone our licensing a bunch of assets using free stock subscriptions, or someone purchasing with a stolen credit card. If Adobe concludes, after investigation, that you weren't involved in these suspicious sales, they will re-instate your account after perhaps deducting the fraudulent sales.

[Rana Amr]

But what is my fault in this. I haven't done anything in this regards if someone uses stolen card or do some fraud 

[daniellei4510]

And if suspicious activity is the case, the party in question could continue with that activity if the account remained open. Adobe needs to investigate the issue in the meantime. 

[Nancy OShea]

Adobe likely detected suspicious account activity.
1) Unusual sales or refunds.
2) Unauthorized use of protected Brand Names in keywords/descriptions.
3) Content spamming. Using multiple accounts.
4) Complaints / 'Take Down Notices' from 3rd parties.
5) Other violations of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

This private matter is between you and Adobe Stock, not fellow Contributors in this user-to-user community.

Be patient. It may take several weeks for an audit to conclude. Check your email spam folder. If requested, provide additional information directly to Adobe Stock. Work on other projects. Submit content to other stock services.

Good luck.

[Al Mominul Islam_risa3722]

Can someone please explain it to me. Can I get my account back or not? All
assets were originally created by me no copyright at all 4 years old account

--
Thanks & Regards
[Personal info removed by forum moderator]

[Jill_C]

No one here can know whether your account will be restored; this is a matter between you and Adobe. Also, per the guidelines of this community forum, you must NOT post any personally identifying details, including your address, email, and phone number!

[Nancy OShea]

This is a non-secure web forum. Please DO NOT post sensitive personal information here where it could be exploited by bad actors. 

Account matters are private. You must deal directly with Stock Contributor Support, not this user-to-user community.

• https://contributor.stock.adobe.com/contact

For more details, read the TERMS you agreed to when you joined:

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

[Abambo]

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.