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Account has a validation status issue. You should Contact us.

Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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Hello respected CS!

i was received email from adoeb for 09 oct,2023. your account is tempory blacok and you need to contact adobe stock conteributor team. sent a message to the "Contact us" link, but no answer. i was contact them in my 1st priority. But since i have no received any reponsed form them, also  i checked my spam box and fillterd the messages.  i read all guidelines and next time i will follow all policy requirement.

What I should do next ? What is wrong ? How can I validate and what to validate ?

Kind regards !

Capture.PNGhttps://contributor.stock.adobe.com/en/account-issue 

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correct answers 1 Correct answer

Community Expert , Nov 13, 2023 Nov 13, 2023
quote

If you have read the terms carefully and will consider its contents in the future, please write to


By @isma33439752vt86

Well, you got an answer, and if I read that, you have more than one infringing asset in your portfolio. Do as the message says and your account will get opened again.

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

 

Who is “respected CS”? Customer support? If so, customer support is not available to suppliers, and you are a supplier. And this forum is user-driven, Adobe employees are very rarely to be seen here.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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Hello! My account has only temporary blocked. yes i contactem them via e email link. i have no seen any kind of email in my spam folder. Thank you so much for this responsed.

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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quote

My account has only temporary blocked.


By @isma33439752vt86

All accounts get temporary blocked when irregularities arise. Their first message to you will be the blocking reason, and that will come rather fast. Then Adobe makes an investigation. That may lead to a permanent ban, or you will need to take corrective measures, or they will simply unblock your account. Nothing of that is in your hands.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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Reason. i was made in Ai generated img!

 Capture.PNG

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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If you have read the terms carefully and will consider its contents in the future, please write to [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]  and confirm that you are willing to remove problematic files from your portfolio and/or make any necessary corrections, afterwards we will unblock your account.

yes i will delete all problematic photo in my protfolio after open my account.

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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quote

If you have read the terms carefully and will consider its contents in the future, please write to


By @isma33439752vt86

Well, you got an answer, and if I read that, you have more than one infringing asset in your portfolio. Do as the message says and your account will get opened again.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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quote

Reason. i was made in Ai generated img!

 Capture.PNG


By @isma33439752vt86

The asset did not get refused because it was generative AI. IP violation is due because of the logo.
You won't get blocked for one asset that violates IP. You can't use the Starbucks logo, however.

 

If, however, you submitted hundreds of such assets, you could earn a blocking.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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only 1!

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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quote

only 1!


By @isma33439752vt86

Well, that one got refused, so it does not count (except if you got hundreds of those — just saying this for others who read this and say that they are in the same situation and are not). You will have countless undetected violations, either IP or different, accepted in your portfolio. Or you may have different violations. We can't see that, and it isn't fascinating to know every detail. You got blocked for the violation of the terms, if you can redress that, do so. That's all.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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Thank you for all guidelines

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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LATEST

Surely you kniw that you can't use the Starbucks logo in your designs ? Have you read the Adobe Stock pages on Intellectual Property?

Jill C., Forum Volunteer

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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wait, wait and wait.

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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how many days? months?

Thanks

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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Until you get an answer!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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okyy

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