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Account issue and no feedback from the email support

New Here ,
Mar 15, 2021 Mar 15, 2021

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hello! i have an account issue and the account support is not responding any of my emails since 11 days ago and im starting to questioning why is this happening. Anyone know why? My account is blocked like a month ago.

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Account management, General

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correct answers 1 Correct answer

Adobe Employee , Mar 15, 2021 Mar 15, 2021
Hi @ANG FOTOS-PRODUCTOS SSJJ, I don't see that you have ever had an Adobe Stock account. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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Hi @ANG FOTOS-PRODUCTOS SSJJ,

I don't see that you have ever had an Adobe Stock account.

 

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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New Here ,
Mar 15, 2021 Mar 15, 2021

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i dont understand, how is that possible? i have an account, i uploaded files since 2019 and this year i got an account issue. I dont know how is that possible, maybe an error is happening and i dont know.

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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You are a contributor. This community is for Adobe Stock customers. Your question should be posted on the Stock Contributor forum. Moving this thread to the that forum.

EBQ

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