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account retrieval

Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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today i received an email from adobe stock stating that one of my video is sold for $42but i had deleted this account last year ,the images and videos are still on the website.the problem is i cannot login as my account was deleted and after creating a new account with the same email my earnings are zero.help me with this

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correct answers 1 Correct answer

Community Expert , Oct 05, 2023 Oct 05, 2023
quote

today i received an email from adobe stock stating that one of my video is sold for $42but i had deleted this account last year ,


By @Abhi12007

To delete a contributor account, there is a procedure that you need to follow. Deleting your Adobe ID is not enough. You need to write to contributor support to solve this issue. Need help? (Stock Contributor Support) 

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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today i received an email from adobe stock stating that one of my video is sold for $42but i had deleted this account last year ,


By @Abhi12007

To delete a contributor account, there is a procedure that you need to follow. Deleting your Adobe ID is not enough. You need to write to contributor support to solve this issue. Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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i need my account back,how can i retrieve it and withdraw money?

 

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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Contact contributor support as indicated here: https://community.adobe.com/t5/stock-contributors-discussions/account-retrieval/m-p/14134594#M70358

 

Do not spam the system, wait a week before reiterating your request. Stay very focussed on what you want to tell them, so that the solution finding is smooth. Support does not work on weekends! Watch your spam folder, the answer comes by e-mail.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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If you've received notice of licensing activity on your account, it's still active. Just log on as you would have in the past...

Jill C., Forum Volunteer

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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but i deleted the account now when i logged in with the same id ,it  is saying to create a new account

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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There is something wrong with your account, and I suspect that it has to do with either the e-mail not being the same (https://community.adobe.com/t5/stock-contributors-discussions/account-retrieval/m-p/14135987#M70392) or using a different e-mail. I have e-mail addresses that simply get forwarded to my main e-mail. So that could also be an option. Check the e-mail address that was used to send you the earning report. Not the mailbox, but the address.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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Already checked that bro , but as I said I deleted the Adobe Id that is
the mail id,so when I am entering that it is asking me to create a new
account with it

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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quote
Already checked that bro , but as I said I deleted the Adobe Id that isthe mail id,so when I am entering that it is asking me to create a newaccount with it
By @Abhi12007

Only contributor support can help with that.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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how can i reach to contributor support? help please

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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Check here: https://community.adobe.com/t5/stock-contributors-discussions/account-retrieval/m-p/14134594#M70358 and tell me if that works.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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If your account is connected to a Gmail account: Gmail does not distinguish between abc.defg@gmail.com and abcdefg@gmail.com.

 

Adobe makes that difference with an Adobe ID. You should check that possibility too. Examine the e-mail address where your mail has been sent too.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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done that not working.anyone from adobe can can help me with this?

 

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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Contributor support could be able to help you with this. Adobe is not participating here in these discussions and rarely chimes in. When they chime in, they tell you to contact contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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how to contact them?

 

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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Again, see here: https://community.adobe.com/t5/stock-contributors-discussions/account-retrieval/m-p/14134594#M70358

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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ok abamdo tell me one thing.

like i have deleted my account and adobe with the email i have created still my content is selling ,so is it possible that i can get my payout ?

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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You haven't deleted your contributor account, or your assets would not sell. Only contributor support can help you here. 

 

https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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its been three days ,no reply from there side.i had mailed them 3 times now

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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You need to have a little patience. Watch your spam folder, they answer by e-mail. Spamming the system unfortuneatly creates a higher workload to support. Contributor support is not answering on the instant. I do not see much problem with waiting 14 days before resending a friendly reminder. 

ABAMBO | Hard- and Software Engineer | Photographer

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