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5

Account Temporarily Blocked

Community Beginner ,
Oct 21, 2023 Oct 21, 2023


Hi,
I received a message yesterday that my account was temporarily blocked because I had submitted Generative AI content that did not adhere to their guidelines.

The email read:

"Your account was temporarily blocked after we noticed that you had submitted Generative AI content that is not within our guidelines. Once you review these terms, simply respond back to this message confirming your willingness to remove and make any necessary corrections to your portfolio, so we can reinstate your account again."

Yesterday, I sent a response apologizing for my mistake and assuring them that I would remove any images that violated their guidelines.

However, my account is still blocked. When can I expect it to be reinstated?

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correct answers 3 Correct answers

Engaged , Oct 21, 2023 Oct 21, 2023

It will surely take several days or weeks because you are probably not alone in this case. In the future, if you strictly follow the guidelines for your IA images, you have a second chance so be patient. Good luck

https://community.adobe.com/t5/stock-contributors-discussions/generative-ai-submission-guidelines/td-p/13549435

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Community Expert , Oct 21, 2023 Oct 21, 2023

Firstly, you are lucky that this is just a temporary suspension and that they're giving you a chance to correct and remove non-compliant images; many Contributors are permanently banned for violations. You must wait patiently for a response. Today is Saturday, and you can't expect a response on the weekend. It may take some time for Adobe to get back to you, because their Contributor Support team seems quite overwhelmed.

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Community Expert , Oct 21, 2023 Oct 21, 2023

You need a little patience, as contributor support is probably very busy at the moment. In addition, they do not work on weekends. Give them 15 days before issuing a friendly reminder.

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Engaged ,
Oct 21, 2023 Oct 21, 2023

It will surely take several days or weeks because you are probably not alone in this case. In the future, if you strictly follow the guidelines for your IA images, you have a second chance so be patient. Good luck

https://community.adobe.com/t5/stock-contributors-discussions/generative-ai-submission-guidelines/td...

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

Firstly, you are lucky that this is just a temporary suspension and that they're giving you a chance to correct and remove non-compliant images; many Contributors are permanently banned for violations. You must wait patiently for a response. Today is Saturday, and you can't expect a response on the weekend. It may take some time for Adobe to get back to you, because their Contributor Support team seems quite overwhelmed.

Jill C., Forum Volunteer
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Community Expert ,
Oct 21, 2023 Oct 21, 2023

You need a little patience, as contributor support is probably very busy at the moment. In addition, they do not work on weekends. Give them 15 days before issuing a friendly reminder.

ABAMBO | Hard- and Software Engineer | Photographer
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Advocate ,
Oct 21, 2023 Oct 21, 2023

" ...apologizing for my mistake ..." - what was your mistake ..?

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Community Expert ,
Oct 21, 2023 Oct 21, 2023
quote

" ...apologizing for my mistake ..." - what was your mistake ..?


By @oleschwander

Maybe you should read what OP posted:  Your account was temporarily blocked after we noticed that you had submitted Generative AI content that is not within our guidelines.

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

it's been more than a month still no response. I doubt that contact page does not return any acknowledgement message so that page working or not

 

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Community Expert ,
Nov 22, 2023 Nov 22, 2023

Using the "contact us" link creates a support ticket in the Adobe Contributor support system, though that ticket number is not communicated to the contributor. Check your spam folders to be sure that a response has not been overlooked.

Jill C., Forum Volunteer
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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

I checked and I'm sure not received any response or acknowledgement

 

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Community Expert ,
Nov 22, 2023 Nov 22, 2023
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That page is working, as people report getting answers.

ABAMBO | Hard- and Software Engineer | Photographer
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