Account Temporarily Blocked

[Stock graphic designs]

Hi,
I received a message yesterday that my account was temporarily blocked because I had submitted Generative AI content that did not adhere to their guidelines.

The email read:

"Your account was temporarily blocked after we noticed that you had submitted Generative AI content that is not within our guidelines. Once you review these terms, simply respond back to this message confirming your willingness to remove and make any necessary corrections to your portfolio, so we can reinstate your account again."

Yesterday, I sent a response apologizing for my mistake and assuring them that I would remove any images that violated their guidelines.

However, my account is still blocked. When can I expect it to be reinstated?

[photorebelle · Accepted solution]

It will surely take several days or weeks because you are probably not alone in this case. In the future, if you strictly follow the guidelines for your IA images, you have a second chance so be patient. Good luck

https://community.adobe.com/t5/stock-contributors-discussions/generative-ai-submission-guidelines/td...

[Jill_C · Accepted solution]

Firstly, you are lucky that this is just a temporary suspension and that they're giving you a chance to correct and remove non-compliant images; many Contributors are permanently banned for violations. You must wait patiently for a response. Today is Saturday, and you can't expect a response on the weekend. It may take some time for Adobe to get back to you, because their Contributor Support team seems quite overwhelmed.

[Abambo · Accepted solution]

You need a little patience, as contributor support is probably very busy at the moment. In addition, they do not work on weekends. Give them 15 days before issuing a friendly reminder.

[oleschwander]

" ...apologizing for my mistake ..." - what was your mistake ..?

[Abambo]

" ...apologizing for my mistake ..." - what was your mistake ..?

By @oleschwander

Maybe you should read what OP posted:  Your account was temporarily blocked after we noticed that you had submitted Generative AI content that is not within our guidelines.

[Stock graphic designs]

it's been more than a month still no response. I doubt that contact page does not return any acknowledgement message so that page working or not

[Jill_C]

Using the "contact us" link creates a support ticket in the Adobe Contributor support system, though that ticket number is not communicated to the contributor. Check your spam folders to be sure that a response has not been overlooked.

[Stock graphic designs]

I checked and I'm sure not received any response or acknowledgement

[Abambo]

That page is working, as people report getting answers.