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6

Account Validation Issue (what now?)

Community Expert ,
Sep 08, 2023 Sep 08, 2023

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Lately there seems to be alot of contributor accounts that have been blocked. 

We are not Adobe employees and have no way of knowing if this is an increase or not. 

We have no way of knowing if the blocking was justified or not. 

There are at least 400 post from community members asking what they should do when there account is suspended. 

 

According to the Adobe Stock Contributor Agreement ,§9.1, Adobe has the right to suspend your account without notification. If no justification was found, your account will be reactivated and your earnings will be made available.

If justification was found, Adobe will notify you before terminating your account. There is no obligation to payout pending earnings if this is the case. 

Adobe does however, notify you when your account is suspended. At the time you try to access your dashboard.

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They also provide you with a link and they ask you to contact them.

You may, also receive an email.

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Do so, and ask politely what the reason for the suspenssion is.

Wait for an answer. Do not contact them again.

If deemed necessary, Adobe will reply giving you the reason. If they do, reply again 

with your defence or remorse and the actions you will take so that it no longer happens. 

Wait for an answer. Do not contact them again.

After review, Adobe will either reactivate or terminate your account. There is no way to appeal their decission. You agreed to that when you created your account.

The review time can take several weeks. All you can do is wait.

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Contributor critique , Contributors

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