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Account validation issue

Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Merhaba. Üç yıllık emekle yüklediğim 9000 görselin bulunduğu hesabıma artık giriş yapamıyorum. Son iki ayda, bonuslar ve ücretsiz vektörlerle birlikte 820 USD biriktirdim ve para çekme talebinde bulundum. Ödeme yapmadan hesabımı kapattılar. Kurallara uymamak gibi yanlış bir şey yaptığımı düşünmüyorum. Katılımcı kazançlarımla üç çocuğumun okul masraflarını ve ailemin geçimini sağlıyorum. Adobe Stock'un herhangi bir açıklama yapmadan veya e-posta göndermeden nasıl böyle bir davranış sergileyeceğini anlamadım. Ben bir mağdurum ve çok üzülüyorum. Ve bunu nasıl çözeceğimi bilmiyorum.

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correct answers 1 Correct answer

Community Expert , Oct 15, 2023 Oct 15, 2023

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Thank you.

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Bir şey değil.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Your account will remain suspended while Adobe investigates whatever issue that has come to their attention. This does not necessarily mean that your account will remain closed permanently. Many accounts are restored after the investigation is completed. 

Jill C., Forum Volunteer

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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I wonder what could be the problem that has attracted their attention? Thank you.

 

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Unusual sales activity? Perhaps a Buyer reported an image as being of disappointing quality. Perhaps they detected an IP violation. Have you been uploading any Generative AI content? That seems to be attracting most of the attention these days...

 

Jill C., Forum Volunteer

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Anlıyorum. Hayır. Yapay zeka ile üretilmiş bir görseli hiç yüklemedim. Desen tasarımları tamamen bana aittir.

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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quote

I see. No. I never uploaded an image generated by artificial intelligence. The pattern designs are entirely my own.


By @Murat Teselli

So there is nothing you can do except wait for an answer from Adobe contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Tamam. İlginiz için çok teşekkür ederim.

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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I wonder what could be the problem that has attracted their attention? Thank you.

 


By @Murat Teselli

Adobe will tell you in their answer.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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Dear friends, I finally got an answer from adobe stock. What could be the activities that artificially increase sales? I just upload images on a regular basis. And it shouldn't be my fault that sales are increasing. If it happens again, we have the right to permanently close your account, it says. We, the participants, are artist people. I'm not talented enough to artificially increase sales.

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Community Expert ,
Oct 16, 2023 Oct 16, 2023

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Some examples of such activities include:

  •  Spamming of content: This could involve multiple submissions of identical, or almost identical files.
  • Irrelevant or spamming of keywords or titles: Misusing keywords or titles to draw attention to your content can be seen as a violation.
  • Purchase of own content: Buying your own content to increase its sales rank and boost search results is considered an irregular activity.

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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İlk iki stile çok dikkat ediyorum. Üçüncü şıklık, ilk kez farkına vardığım bir konu ve kendi resimlerimi satın alacak kadar akıllı ve zengin değilim. Satışlarımı artırmak hem benim hem de adobe stock'un yararına olmalı. Çok teşekkür ederim.

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Community Expert ,
Oct 16, 2023 Oct 16, 2023

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I do not know if there is a lot of talent needed to artificially increase the sales. At a first look, it sounds like a good thing. But I do not have the insight into the sales activity that Adobe has to justify blocking accounts. You need to work that out with Adobe contributor support. We have no means to help you further. Sorry for that.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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Thank you anyway for your interest.

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 23, 2023 Oct 23, 2023

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Hello, I am facing the same problem. The sudden increasing sales but I didn't know how it happened. Adobe just blocked my account without explanation and I left in the dark. It's been almost 3 months now and the answer is the same with you. I've tried to contact them few times already but I don't get any anwers. I don't understand why it takes so long. I have been a full time contributor for years and carefully take care of my account. This is so frustrating. It's like all my hard works for years will be dissappeared just like that.  

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Community Expert ,
Oct 23, 2023 Oct 23, 2023

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We do not have insight into your account and we can't accelerate answers. Check your mailbox and spam, Adobe answers, but sometimes users do not take that as an answer.

ABAMBO | Hard- and Software Engineer | Photographer

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