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Account Validation issue

New Here ,
Feb 23, 2022 Feb 23, 2022

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I tried many times but I'm not able to reach my dashboard. I'm a contributor at adobe stock and i've 216 files. My account showing account validation issue since 20 days. please help me to get my account back. can i get my account back? please response. 

ARAlinurArafat_0-1645604867688.png

 

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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This forum is for other Contributors, and we're not employees of Adobe so we can't solve the problem. Have you emailed Contributor support?

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New Here ,
Feb 23, 2022 Feb 23, 2022

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Yes, but no response

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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Highly irregular sales activity usually means some shenanigans have been detected with that account & Adobe must investigate further.   Unfortunately, fellow users can't help you.  Only Adobe can.  You'll need to be patient while Adobe concludes their audit.  In the meantime, read Adobe Terms carefully. 

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 24, 2022 Feb 24, 2022

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Adobe responds to e-mails. Check your spam folder.

 

"Irregular sales activities" appear, when someone offered you to buy assets and share the profit with you. Or you buy your assets to improve your statistics.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Feb 24, 2022 Feb 24, 2022

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nope, I read all terms and conditions. and i know that is illegal.

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Explorer ,
Nov 13, 2022 Nov 13, 2022

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quote

"Irregular sales activities" appear, when someone offered you to buy assets and share the profit with you. Or you buy your assets to improve your statistics.


By @Abambo

Interesting, so someone would go for this twisted risky way, in my case i immedatly contacted them to check if this is normal or someone is trying to re-sell my work and you provide protection, but they emailed me that we will forward it to investigation team and paused my account, i wonder why they don't check the subscriber id and history (who caused that issue for me) or try to hear from him/her, sending screenshots can be easly edited so it will not work. I'm 100 percent sure that the subscriber plan were about to end soon and started to download as much as possible from my collection series.

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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I have no idea what any of this means out of context.  I guess you had to BE there.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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 i wonder why they don't check the subscriber id and history (who caused that issue for me) or try to hear from him/her, sending screenshots can be easly edited so it will not work. I'm 100 percent sure that the subscriber plan were about to end soon and started to download as much as possible from my collection series.


By @AbedIbrahim

Adobe probably did that and concluded that this was not the case. Why should that person only licence from your account?

 

Anyhow, you will need to wait for Adobe's investigation to conclude.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Nov 15, 2022 Nov 15, 2022

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Why should that person only licence from your account?

By @Abambo

 

I have a big collection of vector hand-drawn calligraphy names and words, a wedding cards service might need those at once, not sure, i wish to know that more than when my account will be alive again!, but thanks for your help @Abambo 

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