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account validation issue

New Here ,
Jul 20, 2023 Jul 20, 2023

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My contributor account has been blocked due to excessive downloads. How can I get my account now? please help me. 

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correct answers 3 Correct answers

Community Expert , Jul 20, 2023 Jul 20, 2023

Unfortunately, you are asking the wrong persons.

You may never get your account reactivated if it was blocked due to a valid abuse of the Terms of Service.

If you are in violation, write to contributor-support and give a good reason as what happened and apologize.

If you are not in violation, write to contributor-support and tell tem you have no idea what it is about.

Then, in both cases, hope your account gets reactivated. 

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Community Expert , Jul 20, 2023 Jul 20, 2023

You got an answer from Adobe. Adobe has means to detect fraud and high volume sales that are fraudulent, and in your case, Adobe's checkguards catched unusual sales patterns. The made an investigation, and they believe that they need to block your account. 

 

They are saying you "until further notice" which means, I think, that they are still investigating. I think, they would say so, if the blocking would be definitive. 

 

If you have no idea where the unusal sales come from, I suggest that you

...

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Community Expert , Jul 20, 2023 Jul 20, 2023

The notice didn't say "excessive downloads"; it says "highly irregular sales activities". 

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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Unfortunately, you are asking the wrong persons.

You may never get your account reactivated if it was blocked due to a valid abuse of the Terms of Service.

If you are in violation, write to contributor-support and give a good reason as what happened and apologize.

If you are not in violation, write to contributor-support and tell tem you have no idea what it is about.

Then, in both cases, hope your account gets reactivated. 

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New Here ,
Jul 20, 2023 Jul 20, 2023

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RALPH_L, thank you for your valuable advice.I have no idea why or who downloaded so many of my files I mailed them. It's been almost 10 days they are not responding to my mail.

 

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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You got an answer from Adobe. Adobe has means to detect fraud and high volume sales that are fraudulent, and in your case, Adobe's checkguards catched unusual sales patterns. The made an investigation, and they believe that they need to block your account. 

 

They are saying you "until further notice" which means, I think, that they are still investigating. I think, they would say so, if the blocking would be definitive. 

 

If you have no idea where the unusal sales come from, I suggest that you say so in a response to Adobe, and that you are interested in having your account unblocked. 

 

In the meantime, you should concentrate on other projects. There is nothing that we here on the fora can do for you, and Adobe won't participate in this public discussion. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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The notice didn't say "excessive downloads"; it says "highly irregular sales activities". 

Jill C., Forum Volunteer

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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As @Jill_C said, your account was blocked due to suspicious activity.  

Work on other projects while you wait for the investigation to conclude.  It could take several weeks.  That's all you can do.  Sorry.

 

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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