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Account validation issue

Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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I am contributing from 3+ years with 10K plus videos and etc 

2 week back i got some good high sales and submitted withdrawal application 

after that my account has has a validation status issue. 

i have wrote to contact us and support . but got no email from last 5 days 

Can you kindly look in it 

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correct answers 2 Correct answers

Community Expert , Nov 20, 2023 Nov 20, 2023

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

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Community Expert , Nov 20, 2023 Nov 20, 2023

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party,
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

Wait 15 business days before contacting Stock Contributor support again.  An investigation could take several more weeks beyond that.  Be patient & co

...

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Community Expert ,
Nov 20, 2023 Nov 20, 2023

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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thanks , i have emailed them 16th of november . but no response and got no email that your account have validation issue 

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Community Expert ,
Nov 20, 2023 Nov 20, 2023

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quote

thanks , i have emailed them 16th of november . but no response and got no email that your account have validation issue 


By @Zstock

Do not use e-mail, use the “Contact-us” link on your blocking screen. E-mails are not guaranteed to come through and do not generate a support ticket. If you have an e-mail address for contributor support, use that only if you get asked to do that.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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i have conctect them from contact us ( from blocking screen )also .

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Community Expert ,
Nov 20, 2023 Nov 20, 2023

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You should only use that option. E-mails are not guaranteed to come through. You can imagine a company like Adobe and the amount of spam that gets filtered out. You can easily be considered as spam or be buried under the 5000 other mails coming in for that hour.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Nov 20, 2023 Nov 20, 2023

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Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party,
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

Wait 15 business days before contacting Stock Contributor support again.  An investigation could take several more weeks beyond that.  Be patient & cooperate with them.

 

Good luck.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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