• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

Account validation status take down report

Community Beginner ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

I received a takedown report on one of my files through email. I don't know who made the report. I have created all the files myself and created my portfolio with great effort. When I woke up this morning, I saw that my account is on validation status. After that, I have become very worried. I don't understand who made the report and who has the right to make a report. Did any customer make a report? Or by a contributor and my payout was pending and available earning was also there. I don't understand anything. What should I do? Please help me.

TOPICS
Contributor critique , Contributors , Fotolia

Views

245

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Oct 18, 2023 Oct 18, 2023

You must answer the takedown notice. If you believe the asset(s) in question are truly your own creations, you will have to provide proof to Adobe. The takedown request could have been initiated by a Buyer, another Contributor, or another person who is not an Adobe Contributor but believes that the assets in question are actually their IP. Adobe probably won't tell you who made the claim.

Votes

Translate

Translate
Community Expert , Oct 18, 2023 Oct 18, 2023

@Husnain31191410oibu,

There is a procedure for sussing out false DMCA infringement notices.  See below about Counter Notices and Objections.  Read it carefully and follow instructions to the letter. 

https://www.adobe.com/legal/dmca.html

 

"If you believe someone filed an improper DMCA infringement notice against you, you can can appeal it using Adobe's  online form."

 

Hope that helps. Good luck.

 

Votes

Translate

Translate
Community Expert ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

I suspect you were give a Contact Us link when you received the notice. All you can do at this point is to contact Adobe and wait for a response. It may take some time. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

ok

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

You must answer the takedown notice. If you believe the asset(s) in question are truly your own creations, you will have to provide proof to Adobe. The takedown request could have been initiated by a Buyer, another Contributor, or another person who is not an Adobe Contributor but believes that the assets in question are actually their IP. Adobe probably won't tell you who made the claim.

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

is adobe stock also veryfiying the takedown report is valid and true or blindly blocked someone account after receiving takedown report

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

I don't know what procedures Adobe follows once they've received a complaint, but here's the process of filing a complaint:

https://helpx.adobe.com/stock/contributor/help/how-to-report-suspected-misuse-of-your-intellectual-p...

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

quote

I don't know what procedures Adobe follows once they've received a complaint, (...)


By @Jill_C

When someone files a complaint, they need to file a justification with it. Adobe will take down the asset immediately, as they need to protect their status. It could be costly, not taking down the asset. The burden of proof is quite low, but making false statements may have consequences.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 23, 2023 Oct 23, 2023

Copy link to clipboard

Copied

Today it's been 6 days since I emailed contribute support but still no response what is Adobe stock doing I'm so worried I'm constantly waiting there was a small source of income that also closed and still no news no

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

@Husnain31191410oibu,

There is a procedure for sussing out false DMCA infringement notices.  See below about Counter Notices and Objections.  Read it carefully and follow instructions to the letter. 

https://www.adobe.com/legal/dmca.html

 

"If you believe someone filed an improper DMCA infringement notice against you, you can can appeal it using Adobe's  online form."

 

Hope that helps. Good luck.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

Thank you for your guidance but now I am waiting for adobe stock email of why my account has been validation status issue and after that email I will move on to this notice.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

The validation issue and the take-down notice are probably related, except if you did not expose all the facts here (you do not need to do so, btw). I would fight the take-down notice, even during the waiting time for a response from Adobe Contributor Support.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 23, 2023 Oct 23, 2023

Copy link to clipboard

Copied

Today it's been 6 days since I emailed contribute support but still no response what is Adobe stock doing I'm so worried I'm constantly waiting there was a small source of income that also closed and still no news no what should I do 😔

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 23, 2023 Oct 23, 2023

Copy link to clipboard

Copied

LATEST

Wait an other week, then send a friendly reminder.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines