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New Here ,
Sep 20, 2023 Sep 20, 2023

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Hello.....

 

I have ensured that the "Daily moderation updates" and "Daily earnings summary" options are enabled in  account. However, why am I still not receiving the Daily Earnings Report and Updates Adobe Stock submission emails?

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Contributors , Troubleshooting

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Community Expert ,
Sep 21, 2023 Sep 21, 2023

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Check the account, if there are movements. Then check your spam filter. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 21, 2023 Sep 21, 2023

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still nothing

 

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Community Expert ,
Sep 21, 2023 Sep 21, 2023

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If there are no movements, you wont get mails.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 21, 2023 Sep 21, 2023

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downloads has been 83 and generated $65.44, during that time there have been no emails at all

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Community Expert ,
Sep 21, 2023 Sep 21, 2023

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Who is your mail privider? Did you check the spam folder?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 22, 2023 Sep 22, 2023

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GMAIL Provider, still nothing in spam

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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  • Does Stock have your correct email address?
  • Check your Gmail Spam, Social & Trash folders (sometimes auto-generated email gets wrongly flagged).
  • Once you find Stock's reports, you can white-list them to your Gmail Inbox.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 23, 2023 Sep 23, 2023

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I logged in automatically using that email, once I tried to change the password, the email password change came in, but the daily earnings and submit update emails still didn't come in, new problems might come, I experienced activating sales.

 

[moderator corrected HTML formatting error]

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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Check with contributor support: Need help? (Stock Contributor Support) 

 

They answer by e-mail, so watch your spam folder. The answer may take a week or so, depending on their workload.

ABAMBO | Hard- and Software Engineer | Photographer

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