account

[Elinadwi]

Hello.....

I have ensured that the "Daily moderation updates" and "Daily earnings summary" options are enabled in  account. However, why am I still not receiving the Daily Earnings Report and Updates Adobe Stock submission emails?

[Abambo]

Check the account, if there are movements. Then check your spam filter. 

[Elinadwi]

still nothing

[Abambo]

If there are no movements, you wont get mails.

[Elinadwi]

downloads has been 83 and generated $65.44, during that time there have been no emails at all

[Abambo]

Who is your mail privider? Did you check the spam folder?

[Elinadwi]

GMAIL Provider, still nothing in spam

[Nancy OShea]

• Does Stock have your correct email address?
• Check your Gmail Spam, Social & Trash folders (sometimes auto-generated email gets wrongly flagged).
• Once you find Stock's reports, you can white-list them to your Gmail Inbox.

Hope that helps.

[Elinadwi]

I logged in automatically using that email, once I tried to change the password, the email password change came in, but the daily earnings and submit update emails still didn't come in, new problems might come, I experienced activating sales.

[moderator corrected HTML formatting error]

[Abambo]

Check with contributor support: Need help? (Stock Contributor Support) 

They answer by e-mail, so watch your spam folder. The answer may take a week or so, depending on their workload.