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adobe contributor team not responding to change country in my account

New Here ,
Oct 11, 2022 Oct 11, 2022

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HI there, 

Does anyone know of any other way to change the country in a contributor account? I have been waiting on the chat to come back to me for a couple of hours now, after getting transferred to the contributor team. someone even closed the chat after an hour and before I could reply anything. It's frustrating. 

 

I moved from NZ to Austria - and need to change the country in my account, so that I can connect my Paypal account and purchase a new plan. Been without my adobe apps for three days now and need to get back to work asap.

And it's all because the nice guy at customer services closed my original NZ account so that I could purchase an Austrian Adobe Plan .... he just didn't mention that it's not possible to change the country in a contributor's account ... only Adobe contributor team can do that ....they do not work on weekends (it was Saturday when I contacted Adobe).... so now I am stuck without my apps and without a plan and customer service does not answer. I already emailed them as well, but it looks like they are seriously understaffed!!! 

 

I also emailed the contributor team and have been trying to get them on the chat, but no reply so far. The chat keeps telling me they're sorry for the wait. ... 

 

Anyone got any other ideas of how to solve this?

Thank you! 

 

[Moderator moved the thread to the correct forum]

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Contributors , Troubleshooting

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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[Moderator moved from the unsupported Lounge to Account, Payment & Plan.]

If your software was purchased in NZ, I don't think you can change it to Europe. They are vastly different world regions with different banks and payment systems.  To change your country code, I suspect you must cancel your current plan and re-subscribe to a new one from Austria.  Or simply wait until your current plan is nearing expiration to cancel without penalty.

 

To speak with Adobe Support, go to online chat and type AGENT.  Wait for a human to join the chat session.  Or pick up the phone, Monday - Friday during normal business hours.

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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Contributor support is not available on chat. Contributors need to contact contributor support as described in this link: Need help? (Stock Contributor Support) 

 

And yes, they do not work the weekend.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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LATEST

The OP Wrote:

"Been without my adobe apps for three days now and need to get back to work asap."

=========

I think this is may be a Creative Cloud matter which means the OP should contact Adobe Support by online chat or phone.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

If it's a Stock Contributor matter, then by all means reach out to Stock Contributor support  below.

https://contributor.stock.adobe.com/contact

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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