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Adobe jokes with his Contributor.

New Here ,
Aug 20, 2020 Aug 20, 2020

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My account has been blocked for download $289 download in 5 days.
Withdrawal pending was 47 with $307 in the account.
 
I withdrew 47 on August 02, 2020. I sent them an SMS without getting a withdrawal in 18 days. See the answer in the screenshot.
 
How does an international marketplace work so stupid ??
 
Anyone who comes to my portfolio can download as he wishes. I have no hand here. Why block my account for this? Even if someone hacks and downloads, it is the problem of their system, what is my fault?
 
Account balance 307 usd + withdraw pending 47 usd, account block with total 354 USD.
 
For one Reason, my recent download is suspicious to them.
 
my Adobe contributor member id : 209516485
TOPICS
Account management, Fotolia, Troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Aug 20, 2020 Aug 20, 2020
First: this is a user to user forum with some Adobe participation. No user can help you here. Second: If Adobe responds to your message, it's to say that they do not discuss confidential matters here on this public place.  If you have additional questions, please contact Contributor Support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

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Adobe Community Professional ,
Aug 20, 2020 Aug 20, 2020

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First: this is a user to user forum with some Adobe participation. No user can help you here.

Second: If Adobe responds to your message, it's to say that they do not discuss confidential matters here on this public place. 

 

If you have additional questions, please contact Contributor Support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 21, 2020 Aug 21, 2020

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This is not acceptable at all and goes against Adobe's work ethics. I suggest you to go ahead and file an injunction asap. Also check out contributor groups on Facebook because many have faced this exact problem and I guarantee no one will help you even if you email the CEO. 

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New Here ,
Aug 21, 2020 Aug 21, 2020

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I never expected it from ADOBE. They steal Money.

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Adobe Community Professional ,
Aug 21, 2020 Aug 21, 2020

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Obviously there is an issue with your account.  You must contact Adobe directly. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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