Adobe Stock Account Blocks

[Ди Авр]

Hey guys, here's a chronological list of all my outgoing messages, emails, and chats since my Adobe Stock Contributor account was deactivated:

1. April 19th - Appeal via web form (https://www.adobe.com/trust/transparency.html)
   "My account was deactivated without explanation. Please provide a reason and restore my access."
2. April 28th - Re-appeal via same web form
   "Reminder: I submitted an appeal on April 19th and have not received any response."
3. May 14th, 4:08 PM - Email to[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]
   Subject: My Adobe Stock Contributor account has been suspended
   "Please explain why my account was deactivated and restore my access."
4. May 16, 1:40 PM — Email to[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]
   “Your automated response was not clear about the reason. Please provide a detailed description of the violation and expedite your appeal.”
5. June 3, 6:01 PM — Report via EthicsPoint (https://secure.ethicspoint.com)
   “Official Report: My account was deactivated without a clear reason. Request a transparent explanation and formal review by the contributor moderation team.”
6. June 3, 6:01 PM — Email to[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]
   Subject: Dear Adobe Integrity Team.
   “Please provide a full report of the alleged violations that led to my account being terminated.”
7. June 5, 4:56 PM — Email to contributor-[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]
   Subject: Request for update on Contributor account deactivation
   "Still no details on cases *** and ***. Please advise on next steps to resolve this."
8. June 5, 6:10 PM — Email to[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]
   Subject: Formal Request for Clarification and Review of Contributor Account Deactivation
   "Formal Legal Request: I am requesting a fair review of my account deactivation."
9. June 17, 2:01 PM — EthicsPoint (report key ***)
   "Reminder: My EthicsPoint report has not been responded to. Please provide specific reasons for the account suspension."
10. June 30, 4:48 PM — Email to[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]
    Subject: Request to update a deactivated contributor account — No response
    “Please confirm the steps I need to take to restore my account.”
11. Today, 5:20 PM — Chat with Pooja via Adobe Virtual Assistant
    Pooja: “Yes, we will get back to you within 24 hours. We will continue to investigate the issue and provide an update. Thank you for reaching out to Adobe.”
12. Today — Twitter DM to @AdobeStockHelp
    “My contributor account was deactivated without explanation. Please explain why and provide steps to regain access.” Response:
    “Hi, I understand how frustrating this situation is for you. I am so sorry for the inconvenience. While we do not currently have contributor support on social media, since you already have your case number, it is important that you wait a little while for the team to provide you with an update. Thank you for your understanding."
    Total Outbound Contacts: 12, Personalized Responses from Adobe: 0 (automated templates and confirmations only)

Community Questions:

-What channels of communication with Adobe staff have you found effective?

-What evidence or format has been most successful in your appeals?

-Have you reached out through legal or PR channels and what was the outcome?

Thank you for your advice and any direct contacts you can share!

[Moderator moved the thread to the correct forum]

[Ди Авр]

I have worked with Adobe Stock for many years: I have more than 70,000 approved images, and I have always strictly followed the platform's rules. Despite the fact that I carefully studied the requirements for generative AI and formatted each image correctly, my photos were rarely rejected, but some were with various explanations: sometimes "technical artifacts", sometimes "similar works". I corrected all the comments, and until April, everything was fine.

[daniellei4510]

Investigations can take weeks or even months to be completed, depending on how many investigations are ahead of yours. Continuing to contact Adobe (as you have discovered) will not expedite the investigation. The majority of posts about deactivations appear to be related to issues with AI. You have a case number, and since you were advised to continue waiting, that's really all you can do at this point.

[Ди Авр]

I understand, but I hope for a positive outcome.
I was given a response to one of the profiles:

"Hello,

We have reviewed your request to reconsider our decision to close your account. At this time, we have decided not to reinstate your account due to continued violation of our Terms.

Sincerely,

Adobe Member Relations"
But the wording "At this time, we have decided not to reinstate your account due to ongoing violations of our Terms." DOES NOT give me peace, since it is not clear whether this is a final decision, and what kind of ongoing violations are we talking about, if there were no problems before this day.

[Jill_C]

This certainly sounds like a "final decision" to me. Your account has been permanently suspended.

[Abambo]

I was given a response to one of the profiles:

By @Ди Авр

Did you have multiple accounts? As this is now prohibited, older contributors with multiple accounts got grandfathered, but there are still rules to follow.

"Hello,

We have reviewed your request to reconsider our decision to close your account. At this time, we have decided not to reinstate your account due to continued violation of our Terms.

Sincerely,

Adobe Member Relations"

By @Ди Авр

"At this time" says clearly that at this time, they won't open your account. That may change in some far-away future, but honestly, I do not see how they could revise their decision.  

Continued violation of the terms means that more than one asset violates the terms. It's a waste of time, however, to check which ones do, and there may be, and it's even probable that there are, multiple violations of multiple kinds.

I would stop here and consider other platforms. 

[Abambo]

It looks like you love using the wrong chanels. You contacted the wrong people (CUSTOMER support, legal, ethics, etc). You even posted your rant in the wrong forum. The only chanel that will respond to your request will be contributor support. And in no way (read the terms and conditions), Adobe needs to give you a reason for closing the account, even that they often do. 

I do not know your account, so I can't comment on this, but common causes for closing down accounts are:

• submitting assets where you do not have the rights to submit them, even if they are in the public domain.
• spamming the system.
• not following other rules, like submitting prohibited content.

You won't be suspended for correcting errors and resubmitting.

[Ди Авр]

You are giving me absolutely rude
and stupid advice. "I would stop here and consider other platforms."
this platform and this account took all my time, energy and money. I lost everything in a moment! And I can't even find out the reason. I understand that. such are Adobe's terms, but if they talk about ongoing violations, which I don't even suspect (what's in their heads) how can I conduct new work with the constant risk of being thrown out without explanation?

[Jill_C]

The replies you've received are neither rude nor stupid; these replies represent to the best of our knowledge the current situation regarding suspended accounts. Adobe sets the rules and enforces them. I can understand how upsetting it is to have your account closed, but there is absolutely nothing we fellow Contributors can do about that here in the forum.

[Abambo]

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.