Adobe Stock and Fotolia do not open under macOS sierra 10.12.1

[lumen-digital]

Hi,

when I log in my Adobe account and want to go to Adobe Stock I get only a white screen. On my MacBook Pro under OS X El Capitan 10.11.6 all works fine. My browser on both computers is the newest version of Safari 10.0.1

What can I do?

Best regards

Ulrich

[Sheena Kaul]

Hi,

Try clearing off the cookies and cache and then check.

You can also try on a different browser.

Regards,

Sheena

[lumen-digital]

Hi Sheena,

thank you for your advice. I have changed already my browser - with firefox all works well. But I wonder how long it will take until safari will open this site correctly.

Regards

Ulrich

Am 29.11.2016 um 14:46 schrieb Sheena Kaul <forums_noreply@adobe.com>:

Adobe Stock and Fotolia do not open under macOS sierra 10.12.1

created by Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul> in Adobe Stock Contributors - View the full discussion <https://forums.adobe.com/message/9167724#9167724>

Hi,

Try clearing off the cookies and cache and then check.

You can also try on a different browser.

Regards,

Sheena

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[Sheena Kaul]

It seems to be a browser issue.

Did you try clearing the cookies and cache of that browser?

[Tristana.ru]

I have the white screen too. It is a lot of days. Different browsers. Different computers. Different service providers of the Internet. Nothing helps. Many my friends have this problem too.

[Sheena Kaul · Accepted solution]

Please Contact Customer Care