Adobe Stock code for photograph plan redeemed (when they were released) but still getting billed

[ImagePatch]

Hi, just wondering if anyone knows how to get this resolved, tried contacting support and the chatbot was useless.  Essentially now seem to have two plans on my account. Makes the redeemable useless.

Requested and awaiting a human reponse from them......

[Abambo]

Do you have 2 plans of the same product on the same account? Check https://account.adobe.com/plans for confirmation.

When checking with Adobe customer service via the chat, type "agent" when you turn around in a circle. Most people are too verbose with their issue description. The bot does not understand that. Simple English is best. If that does not help, try the twitter variant.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.