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Adobe Stock Contributor Account Has Been de-activated, Please Solve My Issue

Community Beginner ,
Mar 29, 2024 Mar 29, 2024

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Hello, Adobe Stock Team.
I'm a contributor.
My account has been closed a few days ago and I am unable to work. I would like to express my sincere apologies for any unintentional violations of Adobe Stock submission guidelines. I never want to go against the terms and conditions. I assure you that it was never my intention to submit content that goes against the Stock Contributor Terms.

To address this matter promptly, could you please provide additional details or specify which image(s) are in question? This will help me better understand the specific issues raised and take corrective measures to align with the guidelines.

I value the opportunity to contribute to Adobe Stock and I am committed to ensuring that my submissions adhere to the highest standards. If there are any specific guidelines or policies I may have overlooked, I would greatly appreciate guidance to ensure future compliance. I am very sincere about my account, I want to work long term with adobe stock. I am very sorry about my account And if I have committed any mistake unknowingly, I am ashamed of it.

Additionally, I am eager to explore any appeals options available and would be grateful for any guidance on the steps to take in this regard.

Thank you for your understanding, and I look forward to resolving this issue amicably. [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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Contributor critique , Troubleshooting

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Community Expert ,
Mar 29, 2024 Mar 29, 2024

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You are not addressing Adobe directly here in this forum, which is mainly supported by and for Contributors. You must use the "Contact Us" link on your account page to ask for further feedback from Adobe.

Jill C., Forum Volunteer

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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Thank you for answered.. I want to tell you that I contacted them (Abode contact us)and got this reply which I am mentioning in the screenshot.

Please help me open my account or forward my mail to Adobe Stoke Support Center.

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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We can't do that. As already mentioned, we are contributors like yourself and have no way of helping your account get unblocked, nor can we forward your mail.

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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As indicated by @Abambo above, there is nothing that we, who are also contributors and not Adobe employees, can do to assist in getting your account restored. You must follow the instructions given earlier and await Adobe's reply.

Jill C., Forum Volunteer

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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Thank you for answer, Yes you are right i hope Adobe Stock will reply me soon and restore my account i am very worried about my account.

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Community Expert ,
Mar 29, 2024 Mar 29, 2024

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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I want to tell you that I have contacted Adobe on "Contact Us" and I have received the same reply three time which I am mentioning in the screenshot. I request you to help me open my account So that I can stay with Adobe stock, and i can perform my services. 

Apart from this, I want to tell you that my friend's account was blocked by his month and when he received this mail, he wrote a message on this community, after which his account was opened after a day.

My request to Adobe Stock is to take care of the Adobe Stock contributors and not waste the years of hard work that have been serving this Adobe stock.

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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Again, NO ONE IN THIS COMMUNITY FORUM CAN HELP GET YOUR ACCOUNT RESTORED!!!

Jill C., Forum Volunteer

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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Are you reading our replies? WE CANNOT BE OF ASSISTANCE. You have to wait. And stop contacting Adobe. They are aware of your situation. The amount of time it takes to investigate your account is contingient upon the number of accounts being investigated in front of yours. 

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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Yes you are right, thank you. I am waiting for Adobe stock reply.

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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Can you please let me know if this link sent to me by adobe stock can help me? ? Can I go to this link and get help to open my account?

at " ip-claims-information.html " 

You can see it in the screenshot.

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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You can try. As best I can tell, someone notified Adobe that you stole someone's intellectual propertly. If it turns out you have done so, it's safe to say you could possibly lose your account, which is a serious infraction of Adobes terms and conditions. Again, you have to wait while Adobe investigates. We have no inside information ourselves as to the details.

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Community Expert ,
Mar 31, 2024 Mar 31, 2024

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LATEST

@Ali36400445lxpt,

I'm afraid this is a serious matter.  Someone filed an infringement complaint (Take Down Notice).  That can only mean one thing.  You submitted content to which you don't have 100% copyright ownership.  Someone other than you says they own rights to that asset.

 

Submitting content that you don't own rights to is a violation of the Stock TERMS you agreed to when you joined.

 

It may take several weeks for the investigation to conclude.  Be patient and work on other projects while you wait.  If you wish, you may submit content to other stock services.

 

If you wish to dispute the complaint, follow the instructions under Counter Notices & Objections below. 

https://www.adobe.com/legal/dmca.html

 

Goodbye & best of luck.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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