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Adobe stock contributors - Can't verify ID

New Here ,
Jul 31, 2021 Jul 31, 2021

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Hii! I was uploating my first vectors and when I enter in "Uploaded files" in Adobe Stock there is a message at the top saying "Your ID card got rejected. Please submit another one before continuing".So when I click on it nothing happens. I have tried with different browsers and with my mobile phone and there is no way I can upload my ID. 

I hope you could help me, thank you for reading!

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Account management, General, Troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Aug 01, 2021 Aug 01, 2021
 I have tried with different browsers and with my mobile phone and there is no way I can upload my ID.  By @Lu Pérez Pizá
Well, that is all we can instruct you to do. Just as a side note: On your ID there needs to be a photo and your name needs to correspond to your indications in your account! And for sure, your birthdate needs also to be correct. The ID won't be stored, so no trouble with that. You should contact contributor support for more instructions on how to proceed. Need help? (stock contributor support)...

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Adobe Community Professional ,
Aug 01, 2021 Aug 01, 2021

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quote

 I have tried with different browsers and with my mobile phone and there is no way I can upload my ID. 


By @Lu Pérez Pizá

Well, that is all we can instruct you to do.

Just as a side note:

On your ID there needs to be a photo and your name needs to correspond to your indications in your account! And for sure, your birthdate needs also to be correct. The ID won't be stored, so no trouble with that.

 

You should contact contributor support for more instructions on how to proceed. Need help? (stock contributor support)

 

BTW, I moved this from the stock forum to the stock contributor forum.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 09, 2021 Aug 09, 2021

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My problem is solved!

Thank you very much 😄 

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 23, 2021 Sep 23, 2021

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How did you solve this problem?

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Adobe Community Professional ,
Sep 23, 2021 Sep 23, 2021

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Contact  contributor support as indicated here.

ABAMBO | Hard- and Software Engineer | Photographer

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