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Adobe Stock image is poor quality - I would like it credited back

Community Beginner ,
Jan 28, 2025 Jan 28, 2025

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Hi,

I have tried to find an Adobe Stock library contact in Australia but can not. The AI assistant is not pointing me in the right direction. I have paid for an image on Adobe Stock Library but the downloaded image was very poor quality and I would like it to be refunded, who do I contact to report the image and arrange it be credited back on my account please?

Thanks

Natalie

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Troubleshooting

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Community Expert ,
Jan 28, 2025 Jan 28, 2025

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Do you have the asset number? Post it here if so.


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Community Beginner ,
Jan 28, 2025 Jan 28, 2025

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I attached the "High" res images to the post but the asset number is AdobeStock_1055293481

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Community Expert ,
Jan 28, 2025 Jan 28, 2025

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Perhaps @Contributor1 can help you out. Asset number 1055293481.


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Adobe Employee ,
Jan 29, 2025 Jan 29, 2025

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Hello @Natalie_Stevens, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the image.

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