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Adobe stock, My earned money went missing after paypal payout order!

New Here ,
Mar 17, 2023 Mar 17, 2023

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About my account on Adobe stock.

On March 6th, I created an order to withdraw money to paypal. Today is March 18th. No money on paypal. Where they went is unknown.
Chat support does not respond, they refer to the employment of specialists. Looks like a scam!
They don't answer emails either!
People, anyone faced this problem?

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Contributors , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Mar 17, 2023 Mar 17, 2023

What is the status of the payment on your Adobe stock portfolio? If it says "payment done" you should have received a notice from PayPal that funds have been received. If it doesn't say "payment done" Adobe has not transferred the funds yet. They require 7-10 business days to release the funds, and you're just now at 10 days.

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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What is the status of the payment on your Adobe stock portfolio? If it says "payment done" you should have received a notice from PayPal that funds have been received. If it doesn't say "payment done" Adobe has not transferred the funds yet. They require 7-10 business days to release the funds, and you're just now at 10 days.

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New Here ,
Mar 17, 2023 Mar 17, 2023

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Thanks for answer

Yes, i have "payment done" in adobe history. But in paypal nothing!!! [expletive deleted]?? Where money? Stuck on the internet? 😄 its  [expletive deleted] cupport or [expletive deleted] busy or not answer on mails.

And not 10 days now... 12 days!

 

[moderator: using expletives may get you banned on this platform. Please keep your language clean.]

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Community Expert ,
Mar 18, 2023 Mar 18, 2023

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Count busines days, not week days! 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 17, 2023 Mar 17, 2023

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Hello!
 
You can try go to Paypal, at the bottom of the page isbutton "Contact us". There choose "Message us" and try to solve the problem.
If payment is done I assume, Adobe did their work correctly.

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Community Expert ,
Mar 18, 2023 Mar 18, 2023

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Chat is customer support. It does not handle suppliers. There is a small time frame, where Adobe says it has sent the money and where PayPal credits your account. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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Have you received your oayment yet ?

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