I did not understand why I'm getting this error message everytime click on sell cloud icon and get this ( Internal server error.)
I have the Same Problem
What are your browsers and OS?
I do not experience that problem!
google chrome and I used Microsoft edge same problem
Did you clear the browser cache and restarted your computer?
BTW: Your OS is Windows 10.
yes I did the same problem
I have the same problem from yoday. My portfolio seems disapperead and If i click on "Sell" I have the same trouble!
My portfolio seems disapperead and If i click on "Sell" I have the same trouble!
Did you clear the cache?
Please state which browsers and versions you use on which OS!
Yes, I did. But it’s not this the problem. I wrote to the support and they answered me that they blocked my profile for “suspicious activity”. I actually did NOTHING and I don’t understand what means. I’m really disappointed about this behaviour. And I could appreciate an email from Adobe at least than to enter and find everything blocked suddenly. I simply will use other stocks site if I don’t have any choice.
Yes, I did. But it’s not this the problem. I wrote to the support and they answered me that they blocked my profile for “suspicious activity”.
The support person at Adobe should have been able to explain the "suspicious activity". It does not necessarily be you. It can also be that someone tried to log-in into your account or similar. I will ask someone from Adobe to have a look at this.
Yes, I understand your point and I thought the same because I had something similar with eBay and Amazon last months. They blocked my account because thinking that someone had my dates. But I fixed there. In Adobe I can log-in but if I click on “Sell” I have the error and if I try to go to my portfolio is completely empty. By email they said me that they are investestigating but I honestly don’t like that portofolio became suddenly empty and I’m not able to upload new files Without a clear explanation. Thank you for your support btw!
You're welcome. I do not know what happened, but I'm sure of 2 things:
I'm really sorry that your are the one who suffers now, but as you learned from e-bay and Amazon, you seam to have a problem. I would thoroughly virus check my machine(s) for suspicious software.
Just for your information: You are free to use different stock sites to sell your pictures. Adobe stock does not have the exclusive.
Yes, it’s clear. Just I think Adobe is the best for many reasons. I talk in ipotetic way in the case I will not have any choice!
It's the best! 😉
I am having the same problem, where is the ticket sent?
I have the same problem. I was trying different browsers.
The support says - try once more through 2 hours, looks like some technical issues,
But I'm trying for 2 days already.
I have some sum on the account and I'd like to get it, but I can't proceed, the button - Sell doesn't work.
That starts to get epedemic.
Today I have same problem, internal server error
Be patient! You are not alone...
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