Approved materials are not displayed in the portfolio and search.

[New-Art-Studio]

Hello! Of the 26 approved materials, only 1 is displayed in the portfolio and search. What could be the problem?

[Abambo]

Your location could be the problem, and you could have an indexing problem.

For some countries like Indonesia, Turkey, Malaysia, etc Adobe makes additional vetting and simply not all assets are open for sales there. I have exactly one asset open for sales in those regions.

If it is an indexing issue, you should check with Contributor Support: Need help? (Stock Contributor Support) 

[New-Art-Studio]

Ooh... Is the Russian Federation such a country?

[Abambo]

No, the Russian Federation is not such a country. Mat gave a different explanation. Sounds logical.

[MatHayward · Accepted solution]

I checked your account and found the issue you are facing. Your content features content of a graphic nature. In almost all cases, this type of content is put behind a safe search filter so that customers do not see this type of imagery unless they pro-actively remove the filter. When you are viewing your work through your public portfolio page, the safe search filter is always activated and cannot be turned off. 

I confirmed your content is online and searchable in Adobe Stock as long as the filter is deactivated. You won't be able to see this type of content in your public portfolio page however.

Kind regards,

Mat Hayward 

[Catherine22274095808g]

Thanks Mat, so what do I do to fix the problem?

[Abambo]

As you are not the author, is your problem of the same nature? Even if it is, you could give a bit more information on what you expect.