Approved materials are not displayed in the portfolio and search.

New Here ,
Dec 14, 2021 Dec 14, 2021

Copy link to clipboard

Copied

Hello! Of the 26 approved materials, only 1 is displayed in the portfolio and search. What could be the problem?

TOPICS
Contributors

Views

104

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 14, 2021 Dec 14, 2021
I checked your account and found the issue you are facing. Your content features content of a graphic nature. In almost all cases, this type of content is put behind a safe search filter so that customers do not see this type of imagery unless they pro-actively remove the filter. When you are viewing your work through your public portfolio page, the safe search filter is always activated and cannot be turned off.  I confirmed your content is online and searchable in Adobe Stock as long as the ...

Likes

Translate

Translate
Adobe Community Professional ,
Dec 14, 2021 Dec 14, 2021

Copy link to clipboard

Copied

Your location could be the problem, and you could have an indexing problem.

 

For some countries like Indonesia, Turkey, Malaysia, etc Adobe makes additional vetting and simply not all assets are open for sales there. I have exactly one asset open for sales in those regions.

 

If it is an indexing issue, you should check with Contributor Support: Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2021 Dec 14, 2021

Copy link to clipboard

Copied

Ooh... Is the Russian Federation such a country?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 15, 2021 Dec 15, 2021

Copy link to clipboard

Copied

No, the Russian Federation is not such a country. Mat gave a different explanation. Sounds logical.

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

Copy link to clipboard

Copied

I checked your account and found the issue you are facing. Your content features content of a graphic nature. In almost all cases, this type of content is put behind a safe search filter so that customers do not see this type of imagery unless they pro-actively remove the filter. When you are viewing your work through your public portfolio page, the safe search filter is always activated and cannot be turned off. 

 

I confirmed your content is online and searchable in Adobe Stock as long as the filter is deactivated. You won't be able to see this type of content in your public portfolio page however.

 

Kind regards,

 

Mat Hayward 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2021 Dec 15, 2021

Copy link to clipboard

Copied

Thanks Mat, so what do I do to fix the problem?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 18, 2021 Dec 18, 2021

Copy link to clipboard

Copied

LATEST

As you are not the author, is your problem of the same nature? Even if it is, you could give a bit more information on what you expect.

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines