[blocked contributor account] Adobe Stock

[Francis Valadj]

Hello friends, why is the service and treatment of the Adobe team regarding Adobe Stock so negligent and so different from the rest of Adobe products?

[moderator changed the subject to get it understandable]

[kglad]

<moved from enterprise&teams>

[Jill_C]

In what way do you believe them to be negligent ?

[Francis Valadj]

Nobody knows anything about adobe stock, the information is fair and just says to wait, and the assistants can do nothing, whereas in other Adobe software the treatment is always the best, and problems are quickly resolved with great efficiency.

[WendellaBee]

We are having a difficult time understanding what issue you are having with Adobe Stock. Please explain the issue you are experiencing so we can best answer your concerns. You can start by adding a descriptive title to this thread.

[Francis Valadj]

I have no difficulty explaining my problem to you, which has already been discussed and commented on by several attendants and so far, no response has been given to me, only a generic response via email saying that my account will remain blocked until Adobe takes some action. My Adobe account is not a new account, I have more than 11,000 images for sale on Adobe Stock that have been approved over many years, and I have always had a strong concern for Adobe rules, so that my account is always active. The problem with my account started after I posted some images made by Midjorney's AI, which even though I was absolutely aware of the rules, I always had images rejected, for various reasons, the main ones being technical problems with the images, until then, everything within the normal way everything happens at Adobe Stock. The problem is that suddenly, without a logical explanation, my account was blocked, as if I had committed some absurd crime, which I certainly didn't. Maybe, it was the usual thing, Similar images, or technical problems, other than that I never broke the rules. Finally, I've tried in every possible way to understand what's going on, and so far, no worthy answer that fairly explains my penalty.
I don't mind losing my account, but I do care about justice done fairly. If it is the case that my account is banned for committing such a common mistake, I think that Adobe should urgently review the rules, because there would be no Adobe Stock without contributors and treating contributors as has happened in my case is something that is not consistent with the greatness of Adobe.

[Jill_C]

So finally we find out that your Stock Contributor account has been blocked, and that is the source of your frustration. Firstly, you should have posted this in the Stock Contributors forum. How recently was your account blocked? It if was quite recent, it's possible that the investigation is still underway. It can take anywhere from a few days to a few weeks to complete that investigation. There's nothing you can do to hasten the process, except be patient. 

[Francis Valadj]

That's the problem, we always have to wait, but try to stop paying a single bill from Adobe and see how patient they are. This situation is funny.

[Francis Valadj]

but, thank u for nothing again. 

[Jill_C]

I am NOT an Adobe employee, I'm just another Contributor trying to help fellow Contributors. There's no need for you to be so rude.  

[Francis Valadj]

Sorry my friend, I'm not usually rude, but the situation is deplorable. Large companies have the habit of dehumanizing customers to remain unreachable and this makes me very frustrated. Why so much bureaucracy only on one side. Fortunately, there are people like me who don't tolerate these scenes of treating everyone as one. My case is mine and unique, I do want special treatment, and respect for everything I've done and all the time I've already dedicated my life to my images that are in the possession of Adobe Stock. I need clear and irrefutable explanations that my account really deserved to be blocked, otherwise the reo here is the company itself positioning itself as unipotent and is giving me little space for a plausible discussion.

[Jill_C]

I understand that it is frustrating to not have received a clear explanation. You didn't answer my question regarding how recently your account was blocked. If it's still early in the process, you may still receive explanations for the actions Adobe has taken. But, with regard to Adobe Stock, always remember that you are a supplier, not a customer. Adobe's number one priority is to protect the integrity of the Stock database to the benefit of Buyers. Thus, at some level, Contributors are more expendable that Buyers.

[Francis Valadj]

No my friend, yes I am an Adobe Stock consumer, and I pay for it, I am also a contributor. That's why respect should be greater, don't you think? Or does my subscription not have the slightest value?

[Jill_C]

Stock Contributor support system is a completely different entity than the customer support offered to Adobe subscribers, which is probably what you discovered when you attemped to get answers to your questions when you contacted Adobe Customer Service. I doubt that they look up which services you have subscribed to when evaluating your Stock Contributor account. Whether or not you subscribe to any of Adobe's other services is irrelevant to the analysis of the contents of your Stock Contributor account. We are not required to use or subscribe to Adobe products in order to become Stock contributors.

[Francis Valadj]

This is an ADOBE MISTAKE, I want the same treatment as the rest of the other supports and the same respect. It's not my fault if the Adobe Stock Team is bad and deficient, I think that Adobe itself should review this aberration and punish those responsible for these problems and oddities, which are burning the company's name.

[Francis Valadj]

This is a very common problem that happens when large companies end up outsourcing services that should be handled by the company itself. Yes, I had already noticed the difference between the supports, when several attendants are left without answers about any problem with Adobe Stock. This is called managerial inability. Maybe the people responsible behind that part of Adobe Stock aren't even aware of the problems the team is causing by banning users and contributors, just for the hell of it. When we give some power to the disabled, these things happen. It's very common, and it's everywhere, unfortunately. we can only pray and ask the extraterrestrial to defend us from these bizarre things that we humans create. I hope my case serves to show the discontent of Adobe Stock taxpayers and consumers.

[Abambo · Accepted solution]

I think, your problem is simply that you don't describe your problem correctly. Stock contributors are not customers, they are suppliers. It is a big difference between a supplier and a customer.

If your contributor account got blocked, the only instance that can help you is Contributor Support, as indicated on your contributor blocking screen. Use that link to contact contributor support and wait for an answer. There is no need to contact Customer Support, they can't help you on this topic.

As this thread heads into strange directions, I will lock it. There is indeed not much help that can be provided to you on this platform, where contributors answer questions from other contributors. The correct answer can be found here in this answer.