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Botao de pagamento cinza/inativo - sem suporte

Community Beginner ,
Dec 29, 2023 Dec 29, 2023

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Oi! Sou contribuidor adobe Stock a um tempo, mas, depois de juntar +$25, preencher o formulário e esperar mais de 45 dias, meu botão de pagamento continua inativo. Tentei entrar em contato com o suporte, mas não respondem.

(Abaixo prints que comprovam o total acumulado)Screenshot_20231228_193451_Chrome.png

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Contributors , Troubleshooting

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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If you have requested a full payout of the $821.73, and it is in Pending status, the amount shown on this screen should be $0. What happens if you click the blue arrow next to $821.73 then click on the Payout History link? If the payment shows "pending", and you've been waiting for more than ~3 weeks, contact Adobe as follows:

Use the Contact us link on your account page, select the drop down category "payment, taxes and bonus program". In the second dropdown box select Other, then type in your message. 

Jill C., Forum Volunteer

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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Did you submit the tax form as required?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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Between November 20 and December 29 there are no 45 days. The counter starts at the first sale.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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BTW: posting multiple times the same question does not get it answered faster. I'm locking this thread now. Continue the discussion here: https://community.adobe.com/t5/stock-contributors-discussions/botao-de-pagamento-inativo/td-p/143234...

ABAMBO | Hard- and Software Engineer | Photographer

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