Can't connecte to my old Fotolia account and synchonyse to my ADobe ID

New Here ,
Jun 22, 2021 Jun 22, 2021

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Hi everyone,

The support of Adobe redirected me to the forum because they can't help me.

I have an old Fotolia account. Recently we want to sell content on Adobe Stock with my team and when I want to connect to Adobe Stock, Adobe stock say to me that he detecte I have a Fotolia account (two to be precise). I choose an of them, enter my password to associate my old Fotolia account to my Adobe ID and...not working. Error message saying Authentification fail.

I ve change my passexord two time, no matter, it's steal impossible to connected to my old Fotolia Account.

How can I Sell content on Adobe Stock in that condition ? Apparently, associated my olf Fotolia account to my Adobe ID is an obligation to do, but since I can't connect to my old Folotia account, it's complicated in taht condition.

 

Someone can help me ? I ve speak and be redirected to three differents Adobe Support services and they can't help me....

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Account management, Fotolia, General, Plans and purchase

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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Adobe customer support is for customer support. There is a separate contributor support. You need to contact this one. Best is to go to www.fotolia.com, scroll down to the bottom and use the contact form to contact Fotolia support.

 

(moving this to the contributor forum)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 22, 2021 Jun 22, 2021

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I will try directly with Fotolia, maybe it will work, thank you

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