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Can't find my portfolio anymore

Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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I've had my Fotolia account linked to Adobe since a long time now. Today when I was checking mu account my portfolio is gone. I can't find any of my images anymore or see my downloads. Did I miss any changes lately? I receive emails when an image is sold but if I follow the link för sold images the page is empty.

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Contributors, Troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Jul 11, 2021 Jul 11, 2021
It could be do to localization.  But try logging-in with another browser. Failing that, contact Stock Contributor Support: https://contributor.stock.adobe.com/en/contact

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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It could be do to localization.  But try logging-in with another browser.

Failing that, contact Stock Contributor Support: https://contributor.stock.adobe.com/en/contact

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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Thank you, I tried Firefox instead of Chrome and it's like normal again.

 

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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What is your country of residence? Adobe is currently localizing the users experience of Adobe stock. So it may be that your profile in your region shows no assets, but that they are up for sales in different locations.

If you post a link to your public portfolio here I can see if it is visible for different regions.

 

(As you experience sales, I suppose it is!)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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Thank you, I changed browswer and it worked!

 

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