Can't login to adobe stock contributor.

[Jiw Chaichan]

Hello, I send screenshot with the message that appears to me when I enter the Adobe website, I have the account synchronized, please check my account, I can not access my portfolio.

It says: The selected account is already in use. Please help me.

Regards

[MatHayward · Accepted solution]

That means you have already synced your Fotolia account with an Adobe ID. I checked your account and confirmed this. If you would like me to unsync the accounts let me know and I'll be happy to assist.

regards,

Mat

[dpvue]

Hi,

I have the same issue! I synced my Fotolia account with the Adobe ID. It worked well for a period of time, but now it shows me this error message The selected account is already in use.

Could you please unsync my account in order to restart the sync process again.

Thank you,

Dragos

[dpvue]

MatHayward​, can you help me on the above matter?

Thank you!

dragosp (ID: 204629611)

[MatHayward]

@Dragos, it appears you had created two different accounts originally at Fotolia. One was valid and one was refused. Based on what I can tell, you synced your Adobe ID with the refused account. I've unsynced you so you should be able to start over. Be sure to select yes, when asked if you have an existing Fotolia account and enter the credentials for your active account.

-Mat

[michwich]

Hi, I have same problem!

I would appreciate it if you could help me for this matter.

Thank you.

[Somkhet0D4E]

the same have problem, can you help me ,  can't login fotolia and adobe stock

[Abambo]

can't login fotolia

Fotolia is off-line by now!

[kateb67493348]

Hello!

Could you please help me with the same problem?

[laksanas99032305]

i also have same problem

please hlep for this matter

Thank you.

[dmitriys55227202]

Hi, I have same problem!

Could you please unsync my account in order to restart the sync process again.

I would appreciate it if you could help me for this matter.

Thank you.

[Abambo]

May be contacting customer care would help.

Contact Customer Care

[dmitriys55227202]

Already contact. But they cannot help with this problem

[Abambo]

What did they say? Do you have a case number?

[dmitriys55227202]

Adobe Case 00060671

They say:

unfortunately there is no other solution to this matter. Please delete your browser history, cache and cookies and retry.

The Proxy-Server or the VPN-Client are supposed to be linked to a country which is not your country of origin.

[Abambo]

Let's wait for Mat MatHayward to jump in.

The Adobe Customer Care answer is at least strange. The first one, I would understand. But this?

The Proxy-Server or the VPN-Client are supposed to be linked to a country which is not your country of origin.

[dmitriys55227202]

They ask me to use vpn or proxy server when i login.

[MatHayward]

I'm not familiar with this specific case. However, it is not uncommon for some Eastern European countries to block access. This is completely out of the hands of Adobe Stock. Some contributors have found success logging in using a VPN through a different country. It's worth a try if you have the ability to do so.

Kind regards,

Mat Hayward

[andreilazarev]

Since August, access is closed in Russia, but VPN helped, thanks

[dmitriys55227202]

Im not in Russa. But vpn did not help.

[Abambo]

dmitriys55227202  wrote

Im not in Russa. But vpn did not help.

The problem is, when the internet service provider or someone in between does block certain sites, you can not access them. In that case you need to use a VPN outside of that zone to avoid the blockage. If a VPN did not help, then it was the wrong one.

[jassadaw46244571]

the same havr problem . can youhelp me?